OKX

2 months ago

Product Operations Manager / Director, Institutional Product

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Operations leader responsible for the operational backbone of our institutional business, spanning Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, Market Making programs, and Fees. Builds durable operating frameworks, uses data and AI-assisted tooling to surface gaps, and drives continuous improvements as a high-influence IC with no direct reports across cross-functional teams.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Own and run daily operations across multiple institutional business lines — Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, incentive programs, and Fees — managing internal stakeholders (RMs, sales, product, compliance, risk) and external institutional clients across email, Telegram, and internal messaging portals with SLA discipline.
•Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows. Translate findings into concrete optimisation and automation initiatives with measurable impact on SLA, error rate, ticket volume, and client experience.
•Design scalable operational frameworks for complex institutional scenarios: Client incentive program, fee tier and rebate administration, RBAC change requests, custody onboarding/withdrawal workflows, and cross-jurisdictional regulatory adherence (HK/SG/EU/US).
•Drive both incremental and strategic optimisation in parallel — Ship small ops improvements continuously while owning a longer-term ops roadmap that compounds operational leverage, retires manual toil, and unlocks revenue growth.
•Build and deliver structured training for RMs and institutional clients on product mechanics, operational SOPs, and self-serve tooling. Act as the methodology owner whose playbooks the broader institution team adopts.

Key Requirements

•6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech — with hands-on ownership of at least two of: custody, brokerage, KYC/KYB, incentive programs.

Experience:6+ yearsCryptocurrencyInstitutional financeFintechCrypto exchange

Skills:Stakeholder managementData analysisCommunicationLeadershipProblem-solving

Languages:English

Tech Stack:PythonAI toolingLLM workflowsDashboardsNo-code/low-codeAutomation

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

OKX