Technical Support Engineer - Digital Marketing - Colombia (Remote)

TrueLogic
Bogotá
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Troubleshooting","Problem-solving","Communication","Documentation","Organizational skills"]

Provide technical assistance for enterprise applications, systems, and infrastructure within a centralized technology support team. Diagnose and resolve incidents and service requests, monitor cloud-based environments, and support AWS and/or Azure operations. Collaborate with internal technical teams to troubleshoot complex issues, escalate and drive resolutions, and document troubleshooting steps, solutions, and procedures. Communicate clearly with technical and non-technical stakeholders in a distributed global environment.

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TrueLogic
TrueLogic
20 hours ago

Technical Support Engineer - Digital Marketing - Colombia (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide technical assistance for enterprise applications, systems, and infrastructure within a centralized technology support team. Diagnose and resolve incidents and service requests, monitor cloud-based environments, and support AWS and/or Azure operations. Collaborate with internal technical teams to troubleshoot complex issues, escalate and drive resolutions, and document troubleshooting steps, solutions, and procedures. Communicate clearly with technical and non-technical stakeholders in a distributed global environment.
Location: Bogotá
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
  • •Investigate, diagnose, and resolve technical incidents and service requests.
  • •Monitor and troubleshoot cloud-based environments and services.
  • •Support AWS and/or Azure environments as part of day-to-day operations.
  • •Document solutions and communicate issues and resolutions clearly while escalating and following incidents through to resolution.

Pay and Benefits

Perks:Paid Leave

Key Requirements

  • •Be based in LATAM and have professional experience in technical support, IT support, systems administration, cloud support, or a related technical role.
  • •Strong troubleshooting and problem-solving skills for technical issues across applications, systems, and infrastructure.
  • •Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure, plus understanding of cloud infrastructure and enterprise IT environments.
  • •Experience investigating technical incidents and service requests, including familiarity with ticketing, incident-management, or IT service-management processes.
  • •Strong written/verbal communication skills, documentation/organizational skills, and the ability to prioritize multiple support requests.
Experience:Cloud supportIT supportEnterprise IT
Skills:TroubleshootingProblem-solvingCommunicationDocumentationOrganizational skills
Languages:English
Tech Stack:AWSAzure

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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