Senior Customer Success Manager - US

Perforce
Minneapolis
Workplace: HybridFull timeUSD 90,800 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Negotiation","Customer success","Relationship building","Problem-solving","Executive communication"]

Own the customer success strategy for BlazeMeter/Perfecto accounts, building account plans aligned to customer expectations and business goals. Lead renewals, adoption, retention, and KPI tracking, and manage escalations to drive resolution across internal and external teams. Facilitate executive engagements, guide value realization and product strategy, and collaborate with sales, field services, and delivery teams while ensuring effective forecasting and expansion support.

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FursaFursa
Perforce
Perforce
16 hours ago

Senior Customer Success Manager - US

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Last checked: 12 hours agoStatus: Live

Job Summary

Own the customer success strategy for BlazeMeter/Perfecto accounts, building account plans aligned to customer expectations and business goals. Lead renewals, adoption, retention, and KPI tracking, and manage escalations to drive resolution across internal and external teams. Facilitate executive engagements, guide value realization and product strategy, and collaborate with sales, field services, and delivery teams while ensuring effective forecasting and expansion support.
Location: Minneapolis
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develop and execute customer account plans to align engagement with customer expectations and strategic goals.
  • •Establish and maintain relationships with key decision makers, driving adoption and securing retention.
  • •Support expansions by enabling sales with customer references and reference ability, and contributing to closing processes.
  • •Facilitate executive-level engagements such as value assessment and realization, product strategy, and EBRs.
  • •Monitor customer KPIs, manage renewals and health/risk forecasting, and drive resolution of escalations.
Travel: Low travel

Pay and Benefits

Salary: USD 90,800 - 120,000 annually
Perks:MedicalDentalVisionRetirementLife InsuranceWellness StipendTime Off

Key Requirements

  • •Experience negotiating and closing customer contracts, including renewals and expansion.
  • •Proven track record as a customer success manager, consultant, pre-sales, account management, technical account management, or equivalent.
  • •Ability to lead technical conversations and influence action based on requirements and value.
  • •Experience working in a development, testing, or data management environment.
  • •Knowledge of customer success tools such as Gainsight and the ability to create effective PowerPoint presentations.
Skills:NegotiationCustomer successRelationship buildingProblem-solvingExecutive communication
Tech Stack:GainsightPowerPointNo-code automationsLow-code automationsAI workflow toolsNo-code/low-code tools

Company Brief

Perforce
Provides enterprise version control, collaboration, and DevOps tools — including Helix Core, Swarm, and integrated application lifecycle solutions — for software development, game studios, and large engineering teams to manage code and digital assets.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Minneapolis, United States
Founded: 1995
WebsiteLinkedIn