CAO Elite Client Success Advisor (Remote)

Crowdstrke
United Kingdom, Germany, Ireland
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer focus","Stakeholder communication","Relationship management","Collaboration","Problem-solving"]

Serve as a regional advisor for CAO Elite customers, guiding them through onboarding and ensuring successful operationalization of the Counter Adversary service. Own proof-of-value demonstrations, manage customer engagements and escalations, and drive renewal risk remediation. Build and strengthen partner relationships, use customer metrics to spot health/performance issues, and ensure clients maximize return on investment through proactive check-ins, surveys, and renewal meetings.

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Crowdstrke
Crowdstrke
1 month ago

CAO Elite Client Success Advisor (Remote)

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Last checked: 25 days agoStatus: Live

Job Summary

Serve as a regional advisor for CAO Elite customers, guiding them through onboarding and ensuring successful operationalization of the Counter Adversary service. Own proof-of-value demonstrations, manage customer engagements and escalations, and drive renewal risk remediation. Build and strengthen partner relationships, use customer metrics to spot health/performance issues, and ensure clients maximize return on investment through proactive check-ins, surveys, and renewal meetings.
Location: United Kingdom, Germany, Ireland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Work directly with new clients through the onboarding lifecycle to operationalize Counter Adversary Elite.
  • •Liaise with internal and external teams to ensure customer satisfaction and maintain service integrity.
  • •Improve partnerships with at-risk customers and identify opportunities to increase customer satisfaction.
  • •Develop, analyze, and manage customer metrics and reporting to identify performance or health issues.
  • •Identify renewal risks and remediate with internal teams; lead proactive check-ins, surveys, and renewal meetings.

Pay and Benefits

Perks:EquityParental Leave

Key Requirements

  • •Prior experience in a customer engagement role or consulting, ideally related to EDR.
  • •Demonstrable experience in a client-facing cybersecurity role.
  • •Convey technical concepts to both technical and executive stakeholders.
  • •Develop and maintain relationships with customer/partner organizations and internal interdisciplinary teams.
  • •Knowledge of all-source threat intelligence, security research, and threat hunting concepts and methodologies; experience with security operations, incident response, malware analysis, penetration testing, or related areas.
Experience:Cybersecurity
Education:Bachelor's in information security
Skills:Customer focusStakeholder communicationRelationship managementCollaborationProblem-solving
Tech Stack:AIEDRJIRA

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn