Showroom Customer Service Representative

Ferguson
United States
Workplace: OnsiteFull timeUSD 23+ hourlyFunction: Customer Support (Service Desk)0Skills: ["Customer service","Communication","Time management","Organizational skills","Self-motivated"]

Serve customers on the showroom floor while supporting showroom sales associates with administrative tasks that keep orders and quotes accurate and timely. Build product knowledge across Ferguson offerings, coordinate deliveries with the warehouse, update customer contracts, and handle inbound sales calls for general information. This is a Monday–Friday 8:00 a.m. to 5:00 p.m. role, paid hourly with uncapped commission eligibility based on experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
2 days ago

Showroom Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve customers on the showroom floor while supporting showroom sales associates with administrative tasks that keep orders and quotes accurate and timely. Build product knowledge across Ferguson offerings, coordinate deliveries with the warehouse, update customer contracts, and handle inbound sales calls for general information. This is a Monday–Friday 8:00 a.m. to 5:00 p.m. role, paid hourly with uncapped commission eligibility based on experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the entire product offering.
  • •Support Outside Sales Associates and perform administrative functions to ensure customer needs are met.
  • •Provide personalized customer service by preparing timely quotations and processing accurate orders.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 23 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of prior customer service experience preferred.
  • •Knowledge of plumbing fixtures, lighting, and appliances preferred.
  • •Be results oriented and able to meet goals, build relationships, and enjoy a team environment.
  • •Have excellent communication for phone and in-person sales, plus strong time management and organizational skills.
  • •Have general digital literacy, be able to multi-task, and learn quickly.
Skills:Customer serviceCommunicationTime managementOrganizational skillsSelf-motivated

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn