Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.63 - 30.26 hourlyFunction: Sales0Skills: ["Communication","Relationship building","Problem-solving","Organization","Customer focus"]

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers—understanding needs, recommending products, and helping drive sales through upsell and cross-sell opportunities. Use product expertise, catalogs, and computer systems to provide accurate information, process transactions, and manage special orders and back-orders. Maintain a professional counter environment and support seamless service with Outside Sales Associates.

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Ferguson
Ferguson
3 days ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers—understanding needs, recommending products, and helping drive sales through upsell and cross-sell opportunities. Use product expertise, catalogs, and computer systems to provide accurate information, process transactions, and manage special orders and back-orders. Maintain a professional counter environment and support seamless service with Outside Sales Associates.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Build and apply product expertise in plumbing and HVAC to guide informed customer purchasing decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions accurately and manage special orders, back-orders, and delivery timelines while maintaining a professional counter environment.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated and able to thrive in a fast-paced environment.
  • •Digital literacy to learn new systems quickly, plus organizational skills for multiple priorities.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:CommunicationRelationship buildingProblem-solvingOrganizationCustomer focus
Tech Stack:Computer systemsManufacturer databasesCatalogs

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn