Associate Customer Success Manager - North America

Filigran
United States, Canada
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Customer relationship building","Customer advocacy","Data-informed decision-making"]

Own and manage the full customer lifecycle for users in the Americas, including onboarding, adoption, training, and renewals. Build proactive relationships with customers while partnering with Sales to identify upsell and cross-sell opportunities. Collaborate with Customer Support Engineers, Engineering, and Product to resolve issues and continuously improve success. Track key success metrics and gather customer feedback to strengthen product and service quality.

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Filigran
Filigran
7 hours ago

Associate Customer Success Manager - North America

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and manage the full customer lifecycle for users in the Americas, including onboarding, adoption, training, and renewals. Build proactive relationships with customers while partnering with Sales to identify upsell and cross-sell opportunities. Collaborate with Customer Support Engineers, Engineering, and Product to resolve issues and continuously improve success. Track key success metrics and gather customer feedback to strengthen product and service quality.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own and manage the full customer lifecycle, including onboarding, adoption, training, and renewals.
  • •Build proactive relationships with customers in the Americas and act as a trusted advisor throughout the customer journey.
  • •Identify and support upsell and cross-sell opportunities in partnership with Sales.
  • •Collaborate with internal teams (Support, Engineering, Product) to resolve customer issues quickly and effectively.
  • •Track success metrics and collect/share customer feedback to inform customer strategy, engagement, and product/service improvements.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote Work

Key Requirements

  • •1+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS/tech, or experience in cyber threat intelligence with cyber experience.
  • •Based in the United States or Canada and able to support national and regional customers.
  • •Strong technical aptitude and willingness to learn tools like OpenCTI (and OpenBAS) under the guidance of a Sr. CSM.
  • •Excellent communication skills and comfort working in a remote, async-first culture.
  • •Experience with CRM/CSM tools, customer journey tracking, and success metrics or willingness to learn.
Experience:1+ yearsSaaSCybersecurityCyber threat intelligence
Skills:CommunicationCustomer relationship buildingCustomer advocacyData-informed decision-making
Languages:FrenchEnglish
Tech Stack:OpenCTIOpenAEVOpenBASCRMCSM toolsCustomer journey tracking

Company Brief

Filigran
Filigran builds open-source eXtended Threat Management (XTM) solutions—including OpenCTI and OpenBAS—to help organizations anticipate, detect, and manage cyber threats, offering SaaS and self-hosted products plus support and integration services.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: New York, United States
Founded: 2022
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor