Forward Deployed Engineer, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Own a portfolio of customer accounts on Nutrient’s Customer Success team, partnering from onboarding through the full lifecycle. Lead technical onboarding and drive time-to-value using the Web SDK, Document Engine, and Document Web Services. Monitor adoption and customer health with both business and technical signals, mitigate technical risk, and support renewals and expansion via technical discovery. Provide demos, POCs, and prescriptive guidance while advocating customer needs to Product, Engineering, and Leadership.

Location: Raleigh, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding and time-to-value by leading technical onboarding tailored to customer platforms, use cases, and integration complexity.
•Drive adoption and customer health by tracking portfolio accounts with business signals and technical signals such as API usage trends and integration progress.
•Identify and mitigate risk early, including technical risk, and build mitigation plans maintained in the system of record.
•Partner with Sales on growth by surfacing and qualifying expansion and upsell opportunities through technical discovery.
•Act as the customer’s technical advisor by running discovery, troubleshooting implementation issues, and delivering demos, enablement, and POCs while advocating customer needs to internal teams.

Pay and Benefits

Perks:Remote Work

Key Requirements

•2+ years in a customer-facing technical role such as technical customer success, implementation/onboarding, solutions/sales engineering, technical account management, or developer/technical support.
•Comfort reading code examples, making REST API calls, following SDK quickstart guides, and working in a terminal or IDE; able to do light scripting and basic environment diagnostics.
•Ability to run consultative discovery, understand customer goals and the “why,” and provide prescriptive guidance.
•Excellent written and verbal communication, translating technical detail into business impact for developers and senior stakeholders.
•Bias toward action and strong follow-through to reduce churn and drive customer outcomes; hands-on sample integrations/POC building is a strong plus.

Skills:CommunicationConsultative mindsetTechnical problem-solvingCustomer advocacyFollow-through

Tech Stack:Web SDKDocument EngineDocument Web ServicesREST APISDK quickstart guidesPOCsAPI usage trends

Company Brief

Nutrient

Provides a developer-friendly in-product analytics and experimentation platform to help product teams track user behavior, run experiments, and rapidly surface actionable insights for improving engagement and retention.

Industry: Data Infrastructure

Website

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Nutrient

1 week ago

Forward Deployed Engineer, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Raleigh, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own onboarding and time-to-value by leading technical onboarding tailored to customer platforms, use cases, and integration complexity.
•Drive adoption and customer health by tracking portfolio accounts with business signals and technical signals such as API usage trends and integration progress.
•Identify and mitigate risk early, including technical risk, and build mitigation plans maintained in the system of record.
•Partner with Sales on growth by surfacing and qualifying expansion and upsell opportunities through technical discovery.
•Act as the customer’s technical advisor by running discovery, troubleshooting implementation issues, and delivering demos, enablement, and POCs while advocating customer needs to internal teams.

Pay and Benefits

Perks:Remote Work

Key Requirements

•2+ years in a customer-facing technical role such as technical customer success, implementation/onboarding, solutions/sales engineering, technical account management, or developer/technical support.
•Comfort reading code examples, making REST API calls, following SDK quickstart guides, and working in a terminal or IDE; able to do light scripting and basic environment diagnostics.
•Ability to run consultative discovery, understand customer goals and the “why,” and provide prescriptive guidance.
•Excellent written and verbal communication, translating technical detail into business impact for developers and senior stakeholders.
•Bias toward action and strong follow-through to reduce churn and drive customer outcomes; hands-on sample integrations/POC building is a strong plus.

Skills:CommunicationConsultative mindsetTechnical problem-solvingCustomer advocacyFollow-through

Tech Stack:Web SDKDocument EngineDocument Web ServicesREST APISDK quickstart guidesPOCsAPI usage trends

Company Brief

Nutrient

Industry: Data Infrastructure

Website