IT Support Officer

Qureos
Manama
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Proactive problem-solving","Independent work","Prioritization"]

Provide Level 1–3 IT support as the escalation point for complex hardware and software issues. You will manage personal and mobile devices (iOS/Android), troubleshoot smart TVs, media streaming devices, smart home/office automation, ELV systems (IP CCTV and access control), and Wi‑Fi/LAN/WAN networking. Support Windows Server administration including Active Directory, Group Policy, DNS and DHCP, while documenting systems and coordinating with vendors.

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FursaFursa
Qureos
Qureos
1 day ago

IT Support Officer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide Level 1–3 IT support as the escalation point for complex hardware and software issues. You will manage personal and mobile devices (iOS/Android), troubleshoot smart TVs, media streaming devices, smart home/office automation, ELV systems (IP CCTV and access control), and Wi‑Fi/LAN/WAN networking. Support Windows Server administration including Active Directory, Group Policy, DNS and DHCP, while documenting systems and coordinating with vendors.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide end-to-end Level 1–3 technical support, resolving complex hardware and software issues for users.
  • •Manage and support personal and mobile devices, including setup, configuration, and troubleshooting for iOS and Android smartphones/tablets.
  • •Install, configure, and troubleshoot smart TVs, media streaming boxes, and smart home/office automation systems.
  • •Support, maintain, and troubleshoot ELV infrastructure including IP CCTV camera systems and access control.
  • •Manage and troubleshoot network connectivity across LAN, WAN, and wireless deployments, including L2/L3 troubleshooting and coordination with vendors.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • •Minimum 3 years of experience in a similar IT support role, preferably in the investment or financial sector.
  • •Strong knowledge of hardware and software systems, including Windows and Microsoft Office.
  • •Experience troubleshooting network connectivity and performance issues across LAN/WAN and Wi‑Fi deployments.
  • •Knowledge of security protocols and best practices, with excellent communication and the ability to work independently.
Experience:3+ yearsInvestmentFinancial sector
Education:Bachelor's in Computer Science, Information Technology or a related field
Skills:CommunicationInterpersonal skillsProactive problem-solvingIndependent workPrioritization
Tech Stack:Windows ServerActive DirectoryGroup PolicyDNSDHCPIOSAndroidWindowsMicrosoft OfficeApple TVAndroid TVWi‑FiIP CCTVAccess controlLANWANSwitchesRoutersAccess pointsELV

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn