Manager, Qantas Business Rewards Sales Planning

Qantas Airways
Sydney
Workplace: OnsiteFull timeFunction: SalesExperience: 8+ yearsSkills: ["Stakeholder management","Continuous improvement","Data-driven decision making","Commercial acumen","Leadership"]

Lead customer engagement and commercial planning for the Qantas Business Rewards loyalty program. Use customer insights, analytics, and campaign performance to build the customer engagement and campaign calendar, shape targeted offers and incentives, and translate large datasets into recommendations for senior stakeholders. Collaborate across Sales, Marketing, Loyalty, Revenue Management, and Digital teams while building planning frameworks and reporting to drive measurable revenue outcomes.

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FursaFursa
Qantas Airways
Qantas Airways
20 hours ago

Manager, Qantas Business Rewards Sales Planning

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead customer engagement and commercial planning for the Qantas Business Rewards loyalty program. Use customer insights, analytics, and campaign performance to build the customer engagement and campaign calendar, shape targeted offers and incentives, and translate large datasets into recommendations for senior stakeholders. Collaborate across Sales, Marketing, Loyalty, Revenue Management, and Digital teams while building planning frameworks and reporting to drive measurable revenue outcomes.
Location: Sydney
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Own customer engagement and campaign calendar, identifying offers, incentives, and growth opportunities to drive activation, retention, and revenue performance.
  • •Lead sales and customer engagement planning across the Qantas Business Rewards program, turning customer insights and analytics into strategic decisions.
  • •Develop and execute targeted sales campaigns, including customer targeting and segmentation strategies.
  • •Drive customer engagement, campaign effectiveness, and performance reporting, influencing senior stakeholders with data-driven recommendations.
  • •Build and enhance planning frameworks, reporting capabilities, and ways of working to improve commercial outcomes through continuous improvement.

Pay and Benefits

Perks:Parental LeaveSalary PackagingWellness Stipend

Key Requirements

  • •8+ years’ experience in commercial planning, sales operations, business intelligence, insights, customer analytics, or a related commercial role.
  • •Strong ability translating large datasets into actionable commercial insights and business outcomes.
  • •Experience developing customer targeting, segmentation, and engagement strategies that drive commercial outcomes.
  • •Experience leading customer engagement, CRM, sales, or marketing campaigns from strategy.
  • •Advanced analytical and financial modelling capabilities with experience using Excel, Cognos, or CRM platforms.
Experience:8+ yearsLoyalty programsCustomer analyticsSales operationsBusiness intelligence
Skills:Stakeholder managementContinuous improvementData-driven decision makingCommercial acumenLeadership
Languages:English
Tech Stack:ExcelCognosCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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