Sr Account Representative, Small and Medium Business

PayPal
Berlin
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Problem-solving","Analytical judgment","Cross-sell/upsell execution","Relationship management","Internal stakeholder collaboration"]

Own end-to-end commercial outcomes for small and medium-sized merchants as their single point of contact. Use AI-powered tools to identify growth, cross-sell, and risk signals across your portfolio, and keep pipeline, forecast, and portfolio health reporting accurate. Collaborate with internal teams to resolve merchant needs and take decisive action when standard processes aren’t enough to protect and grow the book of business.

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FursaFursa
PayPal
PayPal
3 days ago

Sr Account Representative, Small and Medium Business

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end commercial outcomes for small and medium-sized merchants as their single point of contact. Use AI-powered tools to identify growth, cross-sell, and risk signals across your portfolio, and keep pipeline, forecast, and portfolio health reporting accurate. Collaborate with internal teams to resolve merchant needs and take decisive action when standard processes aren’t enough to protect and grow the book of business.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as the single point of contact for merchants and own commercial outcomes end to end.
  • •Use AI-powered tools to surface growth, cross-sell, and risk signals across the portfolio.
  • •Maintain sharp pipeline, forecasting, and portfolio health reporting and share what works with less experienced colleagues.
  • •Coordinate with internal teams to resolve merchant needs and determine next actions when standard processes fall short.
  • •Collaborate internally to improve process quality and efficiency, influencing decisions through established procedures.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •5+ years of relevant experience and a Bachelor's degree (or equivalent combination of education and experience).
  • •A track record of owning high-value or strategic customer relationships and the commercial outcomes tied to them.
  • •Quantifiable experience retaining and growing a complex book of business via cross-sell, upsell, or wallet-share growth.
  • •Ability to use AI or commercial data to rank opportunities and intervene early on churn or decline risk.
  • •Problem-solving skills to weigh alternatives and reach commercially sound outcomes on ambiguous merchant issues.
Education:Bachelor's
Skills:Problem-solvingAnalytical judgmentCross-sell/upsell executionRelationship managementInternal stakeholder collaboration
Tech Stack:AI

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn