Live Chat Agent Remote Work From Home FT - PT

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide friendly, accurate customer support through live chat, email, and online messaging. Serve as a first point of contact by answering product and service questions, resolving order and billing concerns, and escalating complex issues to the right teams. Maintain detailed customer records using CRM/ticketing tools while meeting response-time and customer-satisfaction targets. Collaborate with supervisors to improve service quality and stay current on policies and updates.

Location: Los Angeles

Workplace: Remote

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via live chat in a timely and professional manner.
•Provide accurate information regarding products, services, orders, billing, and account-related questions.
•Resolve customer concerns with a positive and courteous attitude.
•Escalate complex inquiries to the appropriate department when necessary.
•Document customer interactions accurately using CRM and ticketing systems.

Key Requirements

•High school diploma or equivalent is required.
•Previous customer service, live chat, help desk, retail, or call center experience is preferred but not required.
•Excellent written communication and grammar skills.
•Strong typing speed with attention to detail.
•Ability to multitask and manage multiple chat conversations simultaneously.

Education:High School

Skills:Customer-focusedWritten communicationGrammarTyping accuracyMultitaskingProblem-solvingDecision-makingSelf-motivatedIndependent workData confidentialityCustomer satisfaction orientation

Tech Stack:CRMTicketing systems

Company Brief

Qureos

Website

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Qureos

5 days ago

Live Chat Agent Remote Work From Home FT - PT

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Remote

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via live chat in a timely and professional manner.
•Provide accurate information regarding products, services, orders, billing, and account-related questions.
•Resolve customer concerns with a positive and courteous attitude.
•Escalate complex inquiries to the appropriate department when necessary.
•Document customer interactions accurately using CRM and ticketing systems.

Key Requirements

•High school diploma or equivalent is required.
•Previous customer service, live chat, help desk, retail, or call center experience is preferred but not required.
•Excellent written communication and grammar skills.
•Strong typing speed with attention to detail.
•Ability to multitask and manage multiple chat conversations simultaneously.

Education:High School

Skills:Customer-focusedWritten communicationGrammarTyping accuracyMultitaskingProblem-solvingDecision-makingSelf-motivatedIndependent workData confidentialityCustomer satisfaction orientation

Tech Stack:CRMTicketing systems

Company Brief

Qureos

Website