Twilio

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 26 minutes agoStatus: Live

Job Summary

Serve as the technical support engineering contact for Twilio’s strategic customers, handling complex cases during Pacific hours (9am–6pm PT). Diagnose and resolve issues across APIs, cloud solutions, and both server-side and client-side code, while delivering proactive guidance that reduces business-impacting downtime. Collaborate with Product and Engineering via Slack and JIRA, analyze customer trends to improve support processes, and provide customer feedback.

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Use technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering.
•Work with customers’ and partners’ developers, architects, and support teams to resolve complex, high-impact technical problems.
•Collaborate with teammates and Product/Engineering via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive support process improvements, and report observations to management.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceParental LeaveWellness Stipend

Key Requirements

•4+ years of relevant experience.
•Good knowledge of RESTful technology, prior work with APIs, and ability to troubleshoot issues with cloud solutions.
•Troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with understanding of React and Redux.
•Troubleshoot network connectivity issues, including TCP/UDP, and basics of SSL/TLS.
•High-competency communication of complex technical issues to technical and non-technical audiences, plus experience managing dedicated customer accounts.

Skills:Technical communicationProblem-solvingPrioritizationTime managementCustomer focus

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRAWebRTCSIP

Company Brief

Twilio

Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Twilio

1 day ago

Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 26 minutes agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Use technical and diplomatic skills to address customer issues and provide feedback to Product and Engineering.
•Work with customers’ and partners’ developers, architects, and support teams to resolve complex, high-impact technical problems.
•Collaborate with teammates and Product/Engineering via Slack and file JIRAs to report reproducible bugs.
•Analyze customer trends and patterns, drive support process improvements, and report observations to management.

Travel: Low travel

Pay and Benefits

Perks:Health InsuranceParental LeaveWellness Stipend

Key Requirements

•4+ years of relevant experience.
•Good knowledge of RESTful technology, prior work with APIs, and ability to troubleshoot issues with cloud solutions.
•Troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with understanding of React and Redux.
•Troubleshoot network connectivity issues, including TCP/UDP, and basics of SSL/TLS.
•High-competency communication of complex technical issues to technical and non-technical audiences, plus experience managing dedicated customer accounts.

Skills:Technical communicationProblem-solvingPrioritizationTime managementCustomer focus

Languages:English

Tech Stack:RESTAPIsCloud solutionsJavaNode.jsPHPC#PythonJavaScriptReactReduxTCP/UDPSSL/TLSSlackJIRAWebRTCSIP

Company Brief

Twilio

Industry: API Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.0

Website LinkedIn