BMC

1 week ago

Sr Customer Success Specialist - India

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Last checked: 22 hours agoStatus: Live

Job Summary

Drive customer adoption and value realization for Control-M throughout the customer lifecycle. Deliver technical advisory and adoption planning (workshops, webinars, health reviews, QBRs), partner with account teams to mitigate risk and improve customer health, and support implementations, upgrades, migrations, and modernization initiatives. Use telemetry, product usage data, and Gainsight insights to recommend adoption actions, advocate customer needs with product/support/engineering, and identify expansion opportunities for Control-M capabilities.

Location: Pune

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Drive customer adoption and value realization across the customer lifecycle by executing customer success motions and engagement plans.
•Develop and run adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
•Serve as a trusted technical advisor on Control-M best practices, architecture, operational excellence, and modernization initiatives.
•Support customer implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects; conduct technical reviews and adoption assessments.
•Use customer telemetry, product usage data, and Gainsight insights to proactively engage and recommend adoption actions; identify expansion opportunities and communicate leads to Sales.

Travel: Low travel

Pay and Benefits

Salary: INR 2,549,100 - 4,248,500 annually

Key Requirements

•3+ years working with Control-M or comparable enterprise workload automation and scheduling solutions.
•Hands-on experience administering, supporting, implementing, or consulting on Control-M environments (on-prem and/or SaaS).
•Strong knowledge of Control-M version 9.x environments (preferably 9.18–9.22+).
•Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
•Working knowledge of enterprise databases (Oracle, Microsoft SQL Server, PostgreSQL, or equivalent) and troubleshooting/consulting skills to translate business objectives into technical recommendations.

Experience:3+ yearsEnterprise workload automationWorkload schedulingCustomer successDevOpsEnterprise automation

Skills:TroubleshootingAnalytical thinkingConsultingProblem-solvingCommunication

Certifications:Control-M certifications

Tech Stack:Control-MGainsightAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload ArchivingHigh availabilityOracleMicrosoft SQL ServerPostgreSQLDevOpsERPAutomation frameworksSaaS

Company Brief

BMC

Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Houston, United States

Founded: 1980

Website LinkedIn

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BMC