Sr Customer Success Specialist - India

BMC
Pune
Workplace: HybridFull timeINR 2,549,100 - 4,248,500 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Troubleshooting","Analytical thinking","Consulting","Problem-solving","Communication"]

Drive customer adoption and value realization for Control-M throughout the customer lifecycle. Deliver technical advisory and adoption planning (workshops, webinars, health reviews, QBRs), partner with account teams to mitigate risk and improve customer health, and support implementations, upgrades, migrations, and modernization initiatives. Use telemetry, product usage data, and Gainsight insights to recommend adoption actions, advocate customer needs with product/support/engineering, and identify expansion opportunities for Control-M capabilities.

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FursaFursa
BMC
BMC
2 months ago

Sr Customer Success Specialist - India

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive customer adoption and value realization for Control-M throughout the customer lifecycle. Deliver technical advisory and adoption planning (workshops, webinars, health reviews, QBRs), partner with account teams to mitigate risk and improve customer health, and support implementations, upgrades, migrations, and modernization initiatives. Use telemetry, product usage data, and Gainsight insights to recommend adoption actions, advocate customer needs with product/support/engineering, and identify expansion opportunities for Control-M capabilities.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption and value realization across the customer lifecycle by executing customer success motions and engagement plans.
  • •Develop and run adoption plans, workshops, webinars, health reviews, and Quarterly Business Reviews (QBRs).
  • •Serve as a trusted technical advisor on Control-M best practices, architecture, operational excellence, and modernization initiatives.
  • •Support customer implementations, upgrades, migrations, SaaS transitions, and strategic transformation projects; conduct technical reviews and adoption assessments.
  • •Use customer telemetry, product usage data, and Gainsight insights to proactively engage and recommend adoption actions; identify expansion opportunities and communicate leads to Sales.
Travel: Low travel

Pay and Benefits

Salary: INR 2,549,100 - 4,248,500 annually

Key Requirements

  • •3+ years working with Control-M or comparable enterprise workload automation and scheduling solutions.
  • •Hands-on experience administering, supporting, implementing, or consulting on Control-M environments (on-prem and/or SaaS).
  • •Strong knowledge of Control-M version 9.x environments (preferably 9.18–9.22+).
  • •Experience with Control-M capabilities such as APIs, Workload Change Manager (WCM), Managed File Transfer (MFT), Workload Archiving, forecasting, monitoring, high availability, and enterprise scheduling.
  • •Working knowledge of enterprise databases (Oracle, Microsoft SQL Server, PostgreSQL, or equivalent) and troubleshooting/consulting skills to translate business objectives into technical recommendations.
Experience:3+ yearsEnterprise workload automationWorkload schedulingCustomer successDevOpsEnterprise automation
Skills:TroubleshootingAnalytical thinkingConsultingProblem-solvingCommunication
Certifications:Control-M certifications
Tech Stack:Control-MGainsightAPIsWorkload Change Manager (WCM)Managed File Transfer (MFT)Workload ArchivingHigh availabilityOracleMicrosoft SQL ServerPostgreSQLDevOpsERPAutomation frameworksSaaS

Company Brief

BMC
Provides IT service management, automation, and operations software to help enterprises manage digital services, cloud infrastructure, and mainframe environments with monitoring, service desk, and AIOps solutions.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Houston, United States
Founded: 1980
WebsiteLinkedIn