Malaysia: Hiring Consultant - Customer Service

Sutherland
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Interpersonal skills","Sales techniques"]

Customer Service Consultant role in an on-site Kuala Lumpur setting, handling inbound calls to assist consumers with product inquiries, payments, and account maintenance. Opportunities to up-sell products, requiring strong communication and interpersonal skills in a multilingual environment within Malaysia.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
2 years ago

Malaysia: Hiring Consultant - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Customer Service Consultant role in an on-site Kuala Lumpur setting, handling inbound calls to assist consumers with product inquiries, payments, and account maintenance. Opportunities to up-sell products, requiring strong communication and interpersonal skills in a multilingual environment within Malaysia.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  • •Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  • •Up-selling customers to new products or services may be encouraged.

Key Requirements

  • •Mandarin/Cantonese Speaker with basic English communication skills.
  • •Good Customer Service skills to help customers.
  • •Excellent spoken and written communication
  • •Strong interpersonal skills including proven rapport-building and sales techniques
  • •MUST be willing to work in Malaysia
Experience:TelecommunicationsCustomer service
Skills:CommunicationCustomer serviceInterpersonal skillsSales techniques
Languages:MandarinCantoneseEnglish

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor