Sr Strategy & Operations Manager, Customer Marketing

Adobe Systems
San Francisco, San Jose
Workplace: OnsiteFull timeUSD 112,000 - 215,100 annuallyFunction: Business OperationsExperience: 7+ yearsSkills: ["Communication","Influence","Stakeholder management","Cross-functional collaboration"]

Lead customer marketing strategy and operations for Adobe’s Customer Group Marketing, setting the operating rhythm, driving governance, and ensuring key forums produce decisions. Prepare leadership for major meetings, manage portfolio-wide visibility across workstreams and planning horizons, and track deliverable health, risks, and interdependencies. Synthesize performance signals and insights into clear recommendations while maintaining portfolio budget transparency and partnering with Finance and Agency Ops for forecasting and funding compliance.

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Adobe Systems
Adobe Systems
2 months ago

Sr Strategy & Operations Manager, Customer Marketing

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead customer marketing strategy and operations for Adobe’s Customer Group Marketing, setting the operating rhythm, driving governance, and ensuring key forums produce decisions. Prepare leadership for major meetings, manage portfolio-wide visibility across workstreams and planning horizons, and track deliverable health, risks, and interdependencies. Synthesize performance signals and insights into clear recommendations while maintaining portfolio budget transparency and partnering with Finance and Agency Ops for forecasting and funding compliance.
Location: San Francisco, San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Steward the operating rhythm of the customer group, ensuring forums exist, run well, and produce decisions.
  • •Support quarterly planning for the customer segment and maintain portfolio-wide visibility across workstreams and planning horizons.
  • •Track planning deliverable health, risks, and interdependencies, and translate patterns/gaps into clear recommendations.
  • •Act as the operational point of contact for cross-functional teams and maintain/evolve governance models and workflows.
  • •Maintain portfolio-level insight into the marketing budget and liaise with Finance and Agency Ops for compliance, forecasting, and funding resolution.

Pay and Benefits

Salary: USD 112,000 - 215,100 annually

Key Requirements

  • •7+ years of experience in business operations, marketing operations, or program management.
  • •Proven experience in large, matrixed organizations with cross-functional teams.
  • •Strong communication and influence skills, comfortable managing up, across, and down.
Experience:7+ yearsMarketing operationsProgram managementBusiness operations
Skills:CommunicationInfluenceStakeholder managementCross-functional collaboration

Company Brief

Adobe Systems
Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1982
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