Customer Success Associate

Heidi Health
Cape Town
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Collaboration","Time-management"]

Join a clinical-focused customer success team at Heidi, acting as the first human contact for SMB practices worldwide. You’ll blend healthcare insight with software know-how to answer questions, run proactive trainings, and help shape a fast, high-quality service motion that improves clinicians’ documentation and patient care.

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Heidi Health
Heidi Health
3 months ago

Customer Success Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join a clinical-focused customer success team at Heidi, acting as the first human contact for SMB practices worldwide. You’ll blend healthcare insight with software know-how to answer questions, run proactive trainings, and help shape a fast, high-quality service motion that improves clinicians’ documentation and patient care.
Location: Cape Town
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Service our customers across countries and timezones with fast, accurate, and useful responses via email and collaboration with cross-functional teams.
  • •Train and delight customers by booking one-to-one sessions and coaching clinicians to derive full value from Heidi, while proactively addressing potential issues.
  • •Support the wider team by sharing learnings and handling repeatable admin requests to free senior CSMs for higher-value work.
  • •Help build the service motion by contributing ideas and testing approaches to maintain proactive, high-quality service.
  • •Stay open-minded and collaborative to shape how the CS team works and continuously improve customer outcomes.

Key Requirements

  • •Clinical background or experience in a clinic or hospital, understanding time pressure and administrative burden.
Experience:Healthcare
Skills:CommunicationEmpathyProblem-solvingCollaborationTime-management
Tech Stack:HubSpotIntercom

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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