Customer Service Delivery Advocate

Carvana
Alabama
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivated","Safe driving","Attention to detail"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while providing a positive, customer-first experience. You’ll load and unload vehicles, inspect them to ensure they’re safe to drive, complete customer paperwork, and enter thorough notes into the customer tracking system. The role requires consistent safe driving, physical stamina, and availability across rotating shifts and rotating days off.

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FursaFursa
Carvana
Carvana
7 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, while providing a positive, customer-first experience. You’ll load and unload vehicles, inspect them to ensure they’re safe to drive, complete customer paperwork, and enter thorough notes into the customer tracking system. The role requires consistent safe driving, physical stamina, and availability across rotating shifts and rotating days off.
Location: Alabama
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers and provide a positive customer experience.
  • •Frequently load/unload vehicles and inspect the car hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Maintain availability for rotating shifts (7am-5pm, 9am-7pm, or 11am-9pm) and work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including loading/unloading vehicles, detailing, and working in indoor/outdoor conditions (including extreme weather).
  • •Must be able to read, write, speak, and understand English.
  • •Must pass a drug test, obtain a DOT Medical Card, and possess a valid driver’s license (and be at least 21 years old).
  • •Be able to obtain a Notary in your local jurisdiction within the first 90 days of employment (state-specific requirements).
Experience:2+ years
Skills:Customer serviceSelf-motivatedSafe drivingAttention to detail
Licenses:Valid driver's licenseChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical CardNotary
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn