Remote Customer Service Rep.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for industrial, commercial, and residential customers, handling enquiries via email, phone, and online platforms. Provide accurate product information on control valves and water treatment solutions, support order placement and quotes, process returns, and track shipments. Troubleshoot and resolve customer issues while maintaining detailed CRM records. Collaborate with sales and technical teams and share customer feedback to drive continuous improvement.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer enquiries via email, phone, and online platforms.
•Provide accurate information about product range including ball valves, gate valves, and electric control systems.
•Assist with order placement, quote processing, returns management, and shipment tracking.
•Troubleshoot and resolve customer issues and complaints in a timely, professional manner.
•Maintain detailed CRM records and collaborate with sales and technical support teams to meet customer needs.

Pay and Benefits

Salary: USD 45 - 55 hourly

Perks:Remote Work

Key Requirements

•Proven experience in customer service or client support in a customer-facing role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving skills and ability to de-escalate difficult situations.
•Proficiency using CRM software and the Microsoft Office Suite.
•Experience in an industrial or technical manufacturing sector and a basic understanding of valves or water treatment solutions are advantageous.

Experience:IndustrialTechnical manufacturingCustomer service

Skills:CommunicationProblem-solvingDe-escalationSelf-motivationOrganizational skills

Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Qureos

Website

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Qureos

2 days ago

Remote Customer Service Rep.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the primary point of contact for customer enquiries via email, phone, and online platforms.
•Provide accurate information about product range including ball valves, gate valves, and electric control systems.
•Assist with order placement, quote processing, returns management, and shipment tracking.
•Troubleshoot and resolve customer issues and complaints in a timely, professional manner.
•Maintain detailed CRM records and collaborate with sales and technical support teams to meet customer needs.

Pay and Benefits

Salary: USD 45 - 55 hourly

Perks:Remote Work

Key Requirements

•Proven experience in customer service or client support in a customer-facing role.
•Exceptional verbal and written communication skills with a professional telephone manner.
•Strong problem-solving skills and ability to de-escalate difficult situations.
•Proficiency using CRM software and the Microsoft Office Suite.
•Experience in an industrial or technical manufacturing sector and a basic understanding of valves or water treatment solutions are advantageous.

Experience:IndustrialTechnical manufacturingCustomer service

Skills:CommunicationProblem-solvingDe-escalationSelf-motivationOrganizational skills

Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Qureos

Website