Field Service Manager - Jabalpur

Daimler Truck
Indore
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Customer delight","Process adherence","Training and development","Dealership operations management","Coordination with HQ"]

Drive service business acceleration and growth for channel partners and BB, ensuring improved NPS/CSI through customer delight metrics. Support dealer compliance with service process standards and SOPs, monitor service and vehicle retention, and enable dealer manpower through training and competence development. Oversee service and spare parts operations for profitability, manage customer support activities and key account engagement, support digital portal implementation, and handle warranty/AMC claims and vehicle diagnosis with HQ.

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Daimler Truck
Daimler Truck
22 hours ago

Field Service Manager - Jabalpur

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive service business acceleration and growth for channel partners and BB, ensuring improved NPS/CSI through customer delight metrics. Support dealer compliance with service process standards and SOPs, monitor service and vehicle retention, and enable dealer manpower through training and competence development. Oversee service and spare parts operations for profitability, manage customer support activities and key account engagement, support digital portal implementation, and handle warranty/AMC claims and vehicle diagnosis with HQ.
Location: Indore
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Accelerate service business and growth for channel partners and BB
  • •Improve NPS/CSI through customer delight parameters such as repair TAT, RSA reach, and recovery
  • •Ensure dealer compliance with service process standards and operating procedures (SOPs)
  • •Oversee service and spare parts operations to drive growth and profitability at dealerships
  • •Support customer support activities (e.g., service camps, public events, customer meets), manage KAM/fleet owner interactions, and process warranty/AMC claims

Key Requirements

  • •Engineering degree/diploma with experience in commercial vehicle service operations
  • •Ability to uphold and implement service process standards and SOPs at dealers
  • •Experience engaging dealer manpower in skill training and competence development initiatives
  • •Knowledge of vehicle diagnosis (electrical and mechanical) and coordinating support with HQ teams
  • •Experience processing warranty and AMC claims, including pre-approvals
Experience:Commercial vehiclesAfter-sales
Education:Certification / Diploma
Skills:Customer delightProcess adherenceTraining and developmentDealership operations managementCoordination with HQ
Languages:US
Tech Stack:Digital portals

Company Brief

Daimler Truck
Designs, manufactures and sells commercial vehicles including trucks, buses and related services. Focuses on global transportation solutions, powertrains, electrification and digital services for freight and passenger mobility across multiple regions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Leinfelden-Echterdingen, Germany
Founded: 2021
WebsiteLinkedIn