Client Growth Director

ICP
London
Workplace: OnsiteFull timeFunction: Marketing & GrowthSkills: ["Relationship building","Strategic thinking","Executive presence","Negotiation","Cross-functional collaboration"]

Own the commercial relationship for an ICP portfolio, driving account growth through renewals, upsell, and cross-sell. Partner with Delivery counterparts in a split growth/delivery operating model, shape opportunities and proposals, and lead end-to-end contracting (MSAs, SOWs, order forms). Build executive relationships across each account’s whitespace, maintain HubSpot as the system of record, and deliver disciplined forecasting against bookings and pipeline targets.

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FursaFursa
ICP
ICP
17 hours ago

Client Growth Director

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Last checked: 17 hours agoStatus: Live

Job Summary

Own the commercial relationship for an ICP portfolio, driving account growth through renewals, upsell, and cross-sell. Partner with Delivery counterparts in a split growth/delivery operating model, shape opportunities and proposals, and lead end-to-end contracting (MSAs, SOWs, order forms). Build executive relationships across each account’s whitespace, maintain HubSpot as the system of record, and deliver disciplined forecasting against bookings and pipeline targets.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Director level

Key Responsibilities

  • •Own the commercial relationship and bookings for an assigned account portfolio, driving renewals, upsell, and cross-sell.
  • •Bring a proactive commercial POV across the client lifecycle and lead key growth conversations with senior client stakeholders.
  • •Map and maintain client decision makers and keep whitespace planning updated in HubSpot as a living account-planning tool.
  • •Lead the end-to-end commercial process for opportunities to agreement, including shaping solutions, pricing/negotiation, and contracting.
  • •Co-chair QBRs with the Engagement Lead, align on account health and renewal/churn risk, and ensure clean handover for new engagements.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveSavings PlanHybrid Working

Key Requirements

  • •Proven track record building senior, trusted enterprise relationships and consistently growing existing accounts through upsell and cross-sell.
  • •Experience owning complex multi-stakeholder commercial processes and negotiating MSAs, SOWs, and commercial terms with Legal, Finance, and Procurement.
  • •Strong CRM discipline with HubSpot (preferred) and reliable forecasting.
  • •Comfort operating in a split growth/delivery model, partnering closely with delivery leads as equals.
  • •Preferred domain knowledge in content operations and related technology platforms such as DAM, PIM, PXM, digital shelf, and creative/marketing technology.
Experience:EnterpriseConsultative account managementAdvisoryContent operationsCRM
Skills:Relationship buildingStrategic thinkingExecutive presenceNegotiationCross-functional collaboration
Languages:English
Tech Stack:HubSpotDAMPIMPXMDigital shelfMSASOWCRM

Company Brief

ICP
Provides networking, communications products and related services for enterprise and industrial customers, offering solutions for connectivity, monitoring, and network management across multiple sectors.
Industry: Networking Equipment
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