Remote Call Center Agent

Jerry
Charlotte, Nashville, Houston, Tucson
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer service","Problem-solving","Communication"]

Take inbound calls from existing policyholders and process insurance service requests like adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, and help retain customers who are at risk of cancellation. Join a remote-first team supporting Jerry’s 55+ insurance carrier partners, with paid training including a P&C license.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Jerry
Jerry
2 days ago

Remote Call Center Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Take inbound calls from existing policyholders and process insurance service requests like adding or removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer questions about coverages and policy benefits, and help retain customers who are at risk of cancellation. Join a remote-first team supporting Jerry’s 55+ insurance carrier partners, with paid training including a P&C license.
Location: Charlotte, Nashville, Houston, Tucson
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents.
  • •Help customers with questions about existing insurance policies related to coverages or policy benefits.
  • •Make changes to existing policies based on customer needs.
  • •Retain Jerry policyholders by finding solutions for customers at risk of cancellation.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveParental Leave

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Passion for helping others and serving customers.
  • •Obtain a P&C license within 60 days after starting (Jerry will pay for it).
  • •Experience assisting customers with questions about insurance policies and policy benefits.
Experience:2+ yearsInsuranceCall center
Skills:MultitaskingCustomer serviceProblem-solvingCommunication
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor