Helpdesk Senior Associate - French

NTT
Guadalajara
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Diagnostics","Documentation","Customer service"]

Provide L1 helpdesk support for hardware and Microsoft Office, handling technical support calls and email-based requests for in-house applications. Diagnose issues, investigate causes, and recommend solutions to resolve failures. Maintain detailed documentation of troubleshooting steps and customer incidents, and escalate to other support groups when needed. This role is based in Guadalajara, requiring candidates to live locally while supporting a 45-hour/week schedule.

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FursaFursa
NTT
NTT
2 days ago

Helpdesk Senior Associate - French

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide L1 helpdesk support for hardware and Microsoft Office, handling technical support calls and email-based requests for in-house applications. Diagnose issues, investigate causes, and recommend solutions to resolve failures. Maintain detailed documentation of troubleshooting steps and customer incidents, and escalate to other support groups when needed. This role is based in Guadalajara, requiring candidates to live locally while supporting a 45-hour/week schedule.
Location: Guadalajara
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide general L1 support for hardware and Microsoft Office packages.
  • •Deliver advanced technical support for in-house applications and developments.
  • •Answer technical support calls and escalate to other support groups when needed.
  • •Respond to support requests generated via email and related reports.
  • •Document troubleshooting steps and detailed descriptions of customer incidents and requests.

Pay and Benefits

Perks:Health InsuranceLife InsuranceDentalPaid Leave

Key Requirements

  • •Availability to work 45 hours per week.
  • •Advanced French and English or Spanish.
  • •Interest in working in an IT environment.
  • •6 months of experience in customer service.
Skills:DiagnosticsDocumentationCustomer service
Languages:FrenchEnglishSpanish
Tech Stack:Microsoft OfficeMS Office

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn