Customer Returns Specialist

RealReal
Phoenix
Workplace: OnsiteFull timeUSD 16 - 17.25 hourlyFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Team-oriented mindset","Sense of urgency","Ability to follow directions","Productivity focus"]

Inspect and audit customer return items, validating item descriptions and conducting visual and measurement checks. Follow SOP production processes, safely handle luxury fashion goods, and process account adjustments and credits. Update inventory details as needed and research return-related inquiries and exception items. Work in a high-volume, production-driven authentication environment using intermediate computer skills and English communication to meet productivity and accuracy standards.

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RealReal
RealReal
8 months ago

Customer Returns Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Inspect and audit customer return items, validating item descriptions and conducting visual and measurement checks. Follow SOP production processes, safely handle luxury fashion goods, and process account adjustments and credits. Update inventory details as needed and research return-related inquiries and exception items. Work in a high-volume, production-driven authentication environment using intermediate computer skills and English communication to meet productivity and accuracy standards.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Conduct quality inspections on items being returned, including checking for damages and validating item descriptions.
  • •Adhere to SOP production processes by confirming specifications and performing visual and measurement inspections.
  • •Process adjustments and credits to customers’ accounts.
  • •Update inventory as needed by modifying original listings, designer, or size details.
  • •Perform research on customer returns inquiries and exception items.

Pay and Benefits

Salary: USD 16 - 17.25 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysMeal Allowance

Key Requirements

  • •Ability to perform all required functions of the job in English.
  • •Strong attention to detail for quality inspections and auditing returns.
  • •Intermediate computer proficiency.
  • •Experience working in a high volume, production-driven environment.
  • •Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment.
Skills:Attention to detailTeam-oriented mindsetSense of urgencyAbility to follow directionsProductivity focus
Languages:English
Tech Stack:Google SuiteGmailSheetsDocsSlidesAIMachine learning

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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