Field Technology Specialist

Sprinter Health
Atlanta
Workplace: OnsiteFull timeUSD 70,000 - 85,000 annuallyFunction: IT Support & HelpdeskExperience: 1-2 yearsSkills: ["Problem-solving","Customer service","Communication","Organizational skills"]

Support reliable, secure clinical technology for in-home healthcare teams by preparing and shipping device kits, configuring users during onboarding/offboarding, and performing tier 2 troubleshooting for field staff. Monitor device status and inventory, maintain device management systems (e.g., Jamf Pro), coordinate equipment repairs and replacements with vendors, and help ensure HIPAA-compliant, well-documented field operations from the Atlanta Distribution Center.

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FursaFursa
Sprinter Health
Sprinter Health
3 days ago

Field Technology Specialist

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Last checked: 3 hours agoStatus: Live

Job Summary

Support reliable, secure clinical technology for in-home healthcare teams by preparing and shipping device kits, configuring users during onboarding/offboarding, and performing tier 2 troubleshooting for field staff. Monitor device status and inventory, maintain device management systems (e.g., Jamf Pro), coordinate equipment repairs and replacements with vendors, and help ensure HIPAA-compliant, well-documented field operations from the Atlanta Distribution Center.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Prepare, configure, and ship field technology kits (mobile diagnostic tools, tablets, mobile phones, vitals devices) to clinical staff.
  • •Support onboarding and offboarding of field technology users to ensure systems, devices, and accounts are correctly configured.
  • •Perform tier 2 troubleshooting and technical support for field staff, escalating complex issues as needed.
  • •Monitor device status, inventory, and service requests to maintain equipment uptime and help ensure connectivity to core applications.
  • •Follow protocols for device security, data protection, and HIPAA compliance; coordinate repairs/replacements and document support processes, incidents, and asset tracking.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •1–2 years of experience providing IT or field technical support, ideally in healthcare, field service, or mobile operations.
  • •Familiarity with mobile device management (MDM) systems and remote support tools, including iOS/iPadOS environments.
  • •Working knowledge of connectivity and basic networking issues for mobile teams, including device setup.
  • •Understanding of data privacy and security best practices, with HIPAA familiarity preferred.
  • •Strong problem-solving and customer service skills for communicating with non-technical users, with excellent organization for tickets and inventory.
Experience:1-2 yearsHealthcare
Skills:Problem-solvingCustomer serviceCommunicationOrganizational skills
Certifications:CompTIAMobility+
Tech Stack:Jamf ProIOSIPadOSMDMZendeskTeamViewerBluetoothWireless troubleshooting

Company Brief

Sprinter Health
Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.
Industry: Healthcare Providers
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