Field Technology Specialist

Sprinter Health
Atlanta
Workplace: OnsiteFull timeUSD 70,000 - 85,000 annuallyFunction: IT Support & HelpdeskExperience: 1-2 yearsSkills: ["Customer service","Problem-solving","Communication","Organization","Attention to detail"]

Support reliable, secure in-home healthcare delivery by preparing and shipping field technology kits, onboarding/offboarding device users, and resolving day-to-day device issues. You’ll perform Tier 2 troubleshooting, monitor device status and inventory, and help maintain device management systems such as Iru and Jamf Pro. Working under the IT Manager, you’ll coordinate repairs with vendors and ensure HIPAA-compliant device security.

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Sprinter Health
Sprinter Health
1 month ago

Field Technology Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support reliable, secure in-home healthcare delivery by preparing and shipping field technology kits, onboarding/offboarding device users, and resolving day-to-day device issues. You’ll perform Tier 2 troubleshooting, monitor device status and inventory, and help maintain device management systems such as Iru and Jamf Pro. Working under the IT Manager, you’ll coordinate repairs with vendors and ensure HIPAA-compliant device security.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Prepare, configure, and ship field technology kits (e.g., mobile diagnostic tools, tablets, mobile phones, vitals devices) to clinical staff.
  • •Support onboarding and offboarding of field technology users to ensure devices, systems, and accounts are correctly configured.
  • •Perform Tier 2 troubleshooting and provide technical support to field staff, escalating complex issues as needed.
  • •Monitor device status, inventory, and service requests to maintain equipment uptime and accurate lifecycle tracking.
  • •Maintain device management systems and connectivity to core applications while following device security, data protection, and HIPAA protocols.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquity

Key Requirements

  • •1–2 years of experience in IT or field technical support, ideally in healthcare, field service, or mobile operations.
  • •Familiarity with mobile device management (MDM) systems, remote support tools, and iOS/iPadOS environments.
  • •Working knowledge of connectivity and basic networking issues, including device setup for mobile teams.
  • •Understanding of data privacy and security best practices, with HIPAA familiarity preferred.
  • •Strong customer-focused communication and problem-solving skills for non-technical users.
Experience:1-2 yearsHealthcareField serviceMobile operations
Skills:Customer serviceProblem-solvingCommunicationOrganizationAttention to detail
Certifications:CompTIAMobility+
Tech Stack:IruJamf ProZendeskTeamViewerMobile device management (MDM)IOSIPadOSRemote support toolsHIPAABluetoothWireless troubleshooting

Company Brief

Sprinter Health
Operates mobile and home-based primary care services focused on delivering in-home medical visits, chronic care management, and coordinated care for patients who face barriers accessing clinic-based care.
Industry: Healthcare Providers
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