Dialpad

4 months ago

Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

As a Solutions Architect, you’ll act as a subject matter expert delivering consulting on technical solutions, designing and configuring contact center call flows, overseeing deployments, and ensuring seamless integrations and reporting. You’ll work with clients to tailor Dialpad solutions to optimize call handling, automation, and analytics, and guide implementation from discovery through go-live while troubleshooting issues and driving continuous improvement.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
•Collaborate with clients to understand operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
•Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
•Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
•Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.

Key Requirements

•Excellent grasp of modern cloud communications platforms such as Google G-Suite and Office 365.
•Experience with Business VoIP Telephony Services (On-Premise or SaaS).
•Understanding and experience with VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
•Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
•Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.

Experience:Cloud communicationsCCaaSUCaaSSaaS

Skills:CommunicationProblem-solvingCustomer-focusCollaborationPresentation

Languages:English

Tech Stack:G-SuiteOffice 365VoIPSIPWebRTCG.711G.729G.722OPUSH.264VP8VP9H.323Network AnalyzersFirewallsRoutersSwitchesWANMPLSSD-WAN

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

4 months ago

Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
•Collaborate with clients to understand operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
•Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
•Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
•Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.

Key Requirements

•Excellent grasp of modern cloud communications platforms such as Google G-Suite and Office 365.
•Experience with Business VoIP Telephony Services (On-Premise or SaaS).
•Understanding and experience with VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
•Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
•Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.

Experience:Cloud communicationsCCaaSUCaaSSaaS

Skills:CommunicationProblem-solvingCustomer-focusCollaborationPresentation

Languages:English

Tech Stack:G-SuiteOffice 365VoIPSIPWebRTCG.711G.729G.722OPUSH.264VP8VP9H.323Network AnalyzersFirewallsRoutersSwitchesWANMPLSSD-WAN

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn