Solution Architect

Dialpad
Philippines
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Customer-focus","Collaboration","Presentation"]

As a Solutions Architect, you’ll act as a subject matter expert delivering consulting on technical solutions, designing and configuring contact center call flows, overseeing deployments, and ensuring seamless integrations and reporting. You’ll work with clients to tailor Dialpad solutions to optimize call handling, automation, and analytics, and guide implementation from discovery through go-live while troubleshooting issues and driving continuous improvement.

This position is no longer accepting applications.

  • See live roles at Dialpad
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at DialpadSearch all live jobsBrowse companies, collections, and locations hiring now

Dialpad
Dialpad
6 months ago

Solution Architect

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Closed

Job Summary

As a Solutions Architect, you’ll act as a subject matter expert delivering consulting on technical solutions, designing and configuring contact center call flows, overseeing deployments, and ensuring seamless integrations and reporting. You’ll work with clients to tailor Dialpad solutions to optimize call handling, automation, and analytics, and guide implementation from discovery through go-live while troubleshooting issues and driving continuous improvement.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
  • •Collaborate with clients to understand operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
  • •Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
  • •Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
  • •Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.

Key Requirements

  • •Excellent grasp of modern cloud communications platforms such as Google G-Suite and Office 365.
  • •Experience with Business VoIP Telephony Services (On-Premise or SaaS).
  • •Understanding and experience with VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
  • •Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
  • •Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
Experience:Cloud communicationsCCaaSUCaaSSaaS
Skills:CommunicationProblem-solvingCustomer-focusCollaborationPresentation
Languages:English
Tech Stack:G-SuiteOffice 365VoIPSIPWebRTCG.711G.729G.722OPUSH.264VP8VP9H.323Network AnalyzersFirewallsRoutersSwitchesWANMPLSSD-WAN

Company Brief

Dialpad
Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn