Agoda

3 weeks ago

Social Media Team Manager - Bangkok / Kuala Lumpur

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Agoda’s customer-experience-centric Social Media team with a strong focus on online reputation management (ORM). Own ORM strategy through social listening, monitoring, analysis, and optimization, while coaching a team of social media agents for day-to-day operations. Analyze social data to identify trends and risks, build decision-ready reports, and use tools like Sprinklr, SQL, and Tableau to drive continuous operational improvement across stakeholders in Bangkok and Kuala Lumpur.

Location: Bangkok, Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to identify potential business impact.
•Synthesize social data into ORM summaries, recommendations, and decision-ready materials for stakeholders.
•Develop and maintain ORM playbooks, escalation templates, and investigation frameworks, ensuring governance and controls.
•Manage and develop a team of social media agents by coaching, mentoring, motivating, and evaluating performance.
•Analyze dashboards and platform data to identify trends, prepare social listening and ORM reports for senior stakeholders, and leverage SQL/Tableau for reporting frameworks.

Key Requirements

•6+ years of blended experience in social media, social care, or online reputation management, with at least 2 years in a people management or managerial role.
•Hands-on experience managing social media channels as a customer service function, including ORM (social listening, brand monitoring, reporting, and improvement actions).
•Proficiency in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social).
•Proficiency in SQL and Tableau (or equivalent) and data platforms, plus Microsoft Word, Excel, and PowerPoint.
•Excellent command of spoken and written English; ability to speak and write in any additional language is preferred.

Experience:6+ years

Skills:CommunicationAnalytical thinkingProblem solvingTime managementTeamwork

Languages:English

Tech Stack:SprinklrMeltwaterSprout SocialSQLTableauMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

3 weeks ago

Social Media Team Manager - Bangkok / Kuala Lumpur

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Bangkok, Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Monitor and analyze social media channels for brand mentions, sentiment trends, and reputation risk signals to identify potential business impact.
•Synthesize social data into ORM summaries, recommendations, and decision-ready materials for stakeholders.
•Develop and maintain ORM playbooks, escalation templates, and investigation frameworks, ensuring governance and controls.
•Manage and develop a team of social media agents by coaching, mentoring, motivating, and evaluating performance.
•Analyze dashboards and platform data to identify trends, prepare social listening and ORM reports for senior stakeholders, and leverage SQL/Tableau for reporting frameworks.

Key Requirements

•6+ years of blended experience in social media, social care, or online reputation management, with at least 2 years in a people management or managerial role.
•Hands-on experience managing social media channels as a customer service function, including ORM (social listening, brand monitoring, reporting, and improvement actions).
•Proficiency in Sprinklr or equivalent social media management and listening platforms (e.g., Meltwater, Sprout Social).
•Proficiency in SQL and Tableau (or equivalent) and data platforms, plus Microsoft Word, Excel, and PowerPoint.
•Excellent command of spoken and written English; ability to speak and write in any additional language is preferred.

Experience:6+ years

Skills:CommunicationAnalytical thinkingProblem solvingTime managementTeamwork

Languages:English

Tech Stack:SprinklrMeltwaterSprout SocialSQLTableauMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn