Intercom

3 months ago

Staff/Principal Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

A hands-on, craft-focused Staff/Principal Product Designer responsible for end-to-end design across desktop, mobile, chat, and AI-first experiences. Drive interaction patterns, mentor design culture, and collaborate closely with engineers and PMs to elevate product craft and delivery of Fin and Intercom’s AI-powered tools.

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Director level

Key Responsibilities

•Own end-to-end design for high-impact product areas from concept to execution.
•Define new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketch, prototype, and test ideas at different fidelities to validate decisions.
•Work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintain high standards of craft while balancing speed and execution; mentor others and share knowledge to strengthen design culture.

Pay and Benefits

Perks:Health InsurancePensionEquityLife Insurance

Key Requirements

•Has shipped complex, high-quality software products across desktop, mobile, chat interfaces and AI-first experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
•Understands engineering and can build prototypes to communicate ideas using Framer, Loveable, Windsurf, Vercel, Figma, and code.
•Demonstrates storytelling and ownership with autonomous decision-making.

Experience:AISaaSTechnologyDesign-driven

Skills:CommunicationLeadershipStorytellingMentoringAutonomy

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCode

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

3 months ago

Staff/Principal Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Dublin, London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Sr. Director level

Key Responsibilities

•Own end-to-end design for high-impact product areas from concept to execution.
•Define new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketch, prototype, and test ideas at different fidelities to validate decisions.
•Work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintain high standards of craft while balancing speed and execution; mentor others and share knowledge to strengthen design culture.

Pay and Benefits

Perks:Health InsurancePensionEquityLife Insurance

Key Requirements

•Has shipped complex, high-quality software products across desktop, mobile, chat interfaces and AI-first experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.
•Understands engineering and can build prototypes to communicate ideas using Framer, Loveable, Windsurf, Vercel, Figma, and code.
•Demonstrates storytelling and ownership with autonomous decision-making.

Experience:AISaaSTechnologyDesign-driven

Skills:CommunicationLeadershipStorytellingMentoringAutonomy

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCode

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn