Fund Administration Client Service Manager

Northern Trust
Ireland
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Client focus","Change management","Planning and organisation","Working under pressure","Problem resolution"]

Own client service delivery for Luxembourg fund administration for investment manager clients. Serve as the primary face to internal and external partners, oversee day-to-day execution against KPIs and SLAs, and manage remediation when service levels slip. Provide technical expertise for new fund administration products, lead due diligence/service reviews, and ensure timely monthly reporting, incident vetting, and documentation for client-facing presentations.

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FursaFursa
Northern Trust
Northern Trust
1 month ago

Fund Administration Client Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own client service delivery for Luxembourg fund administration for investment manager clients. Serve as the primary face to internal and external partners, oversee day-to-day execution against KPIs and SLAs, and manage remediation when service levels slip. Provide technical expertise for new fund administration products, lead due diligence/service reviews, and ensure timely monthly reporting, incident vetting, and documentation for client-facing presentations.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Act as the face of Northern Trust to external and internal partners for Luxembourg clients.
  • •Oversee day-to-day delivery of Luxembourg fund administration services, managing communications on delays/issues and ensuring KPI and SLA adherence with remediation when needed.
  • •Provide technical expertise for development of new fund administration products and support client take-on via service-level documentation.
  • •Oversee timely completion and publication of monthly reporting, including KPI calculation and review of reporting packs.
  • •Manage client issues and escalation of operational items, including vetting incident reports prior to release and maintaining a daily client incident log.

Key Requirements

  • •Current knowledge and experience of fund accounting with Luxembourg-specific requirements and CSSF regulations.
  • •Strong change management skills.
  • •Client focus skills and ability to maintain effective client servicing.
  • •Strong verbal reasoning and numeric skills, with the ability to work under pressure to meet challenging deadlines.
  • •Excellent project management skills and the ability to review and resolve complex issues in a timely manner.
Experience:Fund administrationFund accounting
Skills:Client focusChange managementPlanning and organisationWorking under pressureProblem resolution

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn