NTT

2 weeks ago

Data Centre Service Delivery Field Support Engineer (L2)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide second-line onsite and remote technical support for data center clients by proactively identifying, diagnosing, and resolving incidents and problems. Manage incidents through to effective resolution while ensuring zero missed SLA conditions. Install and configure infrastructure and related software, investigate alerts, escalate to L3 when needed, and maintain accurate incident updates and configuration tracking using required tools and platforms.

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Seniority: Mid level

Key Responsibilities

•Provide second-line onsite and remote technical support to clients, including field engineering services.
•Proactively identify problems and errors, log incidents with required detail, and manage incidents through effective resolution.
•Ensure client site infrastructure is configured, installed, tested, and operational.
•Investigate second-line support calls and alerts, diagnose root causes using knowledge articles, and escalate to L3 Field Engineer when needed.
•Track, log, report, and correct configuration items, components, and changes; follow handover procedures for shift changes to maintain service continuity.

Key Requirements

•Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
•Professional-level data center technology certification (e.g., Cisco/NetApp/EMC; CCNP (DC) or ONTApp).
•Moderate experience building, deploying, and supporting data center networking infrastructure.
•Intermediate knowledge of data center network equipment such as Nexus and MDS series switching and integration with server and storage technologies.
•Strong verbal and written communication skills, with the ability to plan ahead and adapt in changing circumstances.

Experience:Data centerNetworkingInfrastructure

Education:Bachelor's in Information Technology or Computing

Skills:CommunicationPlanningPositive outlookWork under pressureActive listening

Certifications:CCNP (DC)

Tech Stack:CiscoNetAppEMCCCNP (DC)ONTAppNexusMDS seriesData center networkingServerStorage

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT