Manager, Technical Account Management

Stripe
San Francisco, Seattle
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Collaboration","Relationship building","Data-driven decision making","Communication","Execution"]

Lead and grow Stripe’s TAM team supporting the company’s largest and most strategic users through proactive consultation and reactive issue resolution. Manage managers and technical account managers, set standards for strategic user partnership, hire and retain top talent, and drive services revenue and operational improvements using data and user feedback. Partner closely with go-to-market, product, engineering, and the support organization while cultivating a user-first coaching culture.

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Stripe
Stripe
2 days ago

Manager, Technical Account Management

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead and grow Stripe’s TAM team supporting the company’s largest and most strategic users through proactive consultation and reactive issue resolution. Manage managers and technical account managers, set standards for strategic user partnership, hire and retain top talent, and drive services revenue and operational improvements using data and user feedback. Partner closely with go-to-market, product, engineering, and the support organization while cultivating a user-first coaching culture.
Location: San Francisco, Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with TAM leadership to shape strategy for Stripe’s largest and most complex engagements
  • •Lead a team of technical account managers supporting Stripe’s largest users
  • •Hire, retain, and scale top technical talent as the team grows
  • •Guide the TAM organization to deliver exceptional services experiences and grow services revenue
  • •Analyze user feedback and experiences to drive efficiency and improve quality

Key Requirements

  • •10+ years building and leading teams and businesses in high-change environments delivering high-impact professional services, customer success, solutions architecture, or technical account management programs
  • •Track record managing across complex environments and building relationships that deliver impact
  • •Experience operating in highly ambiguous environments, navigating cross-functional complexity, and driving efficiencies with limited resources
  • •Strong written and verbal communication skills
  • •Bachelor’s degree required
Experience:10+ yearsFintechSaaSPaymentsProfessional servicesCustomer successTechnical supportTechnical account management
Education:Bachelor's
Skills:CollaborationRelationship buildingData-driven decision makingCommunicationExecution
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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