Senior Customer Success Manager - Technical Account Management

Zip
San Francisco
Workplace: HybridFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Interpersonal skills","Rapport building","Customer advocacy","Project management","Creative problem-solving"]

Own and grow an enterprise customer portfolio by driving procurement transformation on the Zip platform. Define customer business outcomes, educate and enable teams, manage account health using adoption metrics, and translate customer needs into product improvements with product and engineering. Build relationships across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance, train customer product specialists, and partner with renewals to achieve GRR.

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FursaFursa
Zip
Zip
1 day ago

Senior Customer Success Manager - Technical Account Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own and grow an enterprise customer portfolio by driving procurement transformation on the Zip platform. Define customer business outcomes, educate and enable teams, manage account health using adoption metrics, and translate customer needs into product improvements with product and engineering. Build relationships across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance, train customer product specialists, and partner with renewals to achieve GRR.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Help Zip’s largest enterprise customers drive procurement success on the platform.
  • •Define customer business outcomes and deliver them continuously in partnership with customers.
  • •Act as a trusted procurement advisor, educating and enabling customers on best practices.
  • •Identify champions across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance, and maintain engagement and satisfaction.
  • •Monitor customer health and adoption metrics, manage expectations with product/engineering, train product specialists, and support renewals/GRR.

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity
Perks:EquityHealth InsuranceVisionDental401kPaid LeaveHome OfficeCommuter Benefits

Key Requirements

  • •8+ years in customer-facing customer success, technical account management, or strategic consulting, with B2B SaaS experience preferred.
  • •1+ year in an implementation role (e.g., Solutions Consultant, Implementation Manager).
  • •Procurement experience plus familiarity with procurement technologies such as ERP (Netsuite, Coupa), HRIS (Workday), CLM, GRC, JIRA, and ServiceNow workflow tools.
  • •Strong interpersonal skills to build rapport, trust, and stakeholder relationships quickly.
  • •Strong project management and creative problem-solving with attention to detail.
Experience:8+ yearsB2B SaaSEnterpriseProcurement
Skills:Interpersonal skillsRapport buildingCustomer advocacyProject managementCreative problem-solving
Tech Stack:NetsuiteCoupaWorkdayERPHRISCLMGRCJIRAServiceNow

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn