Customer Success Manager

Intellistack
Denver
Workplace: RemoteFull timeUSD 80,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Presentation","Relationship-building","Collaboration","Attention to detail"]

The Customer Success Manager will own the post-sale relationship for a portfolio of SaaS customers, guiding onboarding, adoption, and expansion. You’ll monitor health, build success plans, and partner with Sales, Product, and Engineering to maximize value, drive renewals, and upsell opportunities while aligning with customer goals in a fast-moving, AI-enhanced environment.

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Intellistack
Intellistack
7 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

The Customer Success Manager will own the post-sale relationship for a portfolio of SaaS customers, guiding onboarding, adoption, and expansion. You’ll monitor health, build success plans, and partner with Sales, Product, and Engineering to maximize value, drive renewals, and upsell opportunities while aligning with customer goals in a fast-moving, AI-enhanced environment.
Location: Denver
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Oversee onboarding and ensure successful implementation for new accounts.
  • •Monitor account health, proactively identifying risk and opportunity.
  • •Develop success plans and business reviews that align with customer goals.
  • •Build consultative relationships with executive sponsors and stakeholders.
  • •Drive adoption, license utilization, and identify expansion opportunities.
Travel: Low travel

Pay and Benefits

Salary: USD 80,000 - 90,000 annually

Key Requirements

  • •2+ years of experience as a Customer Success Manager in a SaaS environment.
  • •Strong knowledge of SaaS platforms and digital ecosystems.
  • •Background in Product Management, Consulting, Data/Financial Analysis preferred.
  • •Exceptional communication, presentation, and relationship-building skills.
  • •Willingness to travel periodically as needed.
Experience:2+ yearsSaasCustomer success
Skills:CommunicationPresentationRelationship-buildingCollaborationAttention to detail
Tech Stack:SalesforceSaaS

Company Brief

Intellistack
Provides a no-code, AI-driven process automation platform (Intellistack Streamline) and retains Formstack/Formsite products to help organizations build secure workflows, generate documents, and collect eSignatures without code.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Denver, United States
Founded: 2006
Glassdoor
Glassdoor: 2.7
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