Client Service Representative

Trane Technologies
United States
Workplace: HybridFull timeUSD 56,936.66 - 82,809.99 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer satisfaction","Account management","High-stress handling","Communication","Workplace organization"]

Own customer satisfaction, retention, and growth for an assigned portfolio by managing account plans, service delivery, budgets, renewals, and monthly account financial performance. Respond to customer inquiries within 24 hours, coordinate technicians and parts/materials, and support proposal pull-through for T&M and quoted jobs. Drive customer communications, follow-up on sales leads and quick quotes, review AR, and provide weekly activity updates while attending trainings and meetings.

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Trane Technologies
Trane Technologies
15 hours ago

Client Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own customer satisfaction, retention, and growth for an assigned portfolio by managing account plans, service delivery, budgets, renewals, and monthly account financial performance. Respond to customer inquiries within 24 hours, coordinate technicians and parts/materials, and support proposal pull-through for T&M and quoted jobs. Drive customer communications, follow-up on sales leads and quick quotes, review AR, and provide weekly activity updates while attending trainings and meetings.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage customer satisfaction, retention, and growth for an assigned portfolio and drive account strategies, service delivery plans, and customer budget planning.
  • •Respond to all customer inquiries and concerns within 24 hours and identify/communicate issues and objectives to account teams and leadership.
  • •Visit customers’ sites to ensure work is executed properly, identify sales opportunities, and coordinate with Service Resource Coordinators for technician schedules and parts/materials.
  • •Handle T&M and quoted job pull-through opportunities by collaborating with the account manager and estimating team on proposals delivered on time.
  • •Manage account renewals and bookings, follow up on sales leads and quick quotes, communicate on customer accounts receivable, and provide weekly activity plans to the Client Service Team Leader.

Pay and Benefits

Salary: USD 56,936.66 - 82,809.99 annually
Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

  • •Customer service experience is a plus.
  • •Interested in developing toward future sales opportunity.
  • •Ability to handle high-stress situations.
  • •Strong communication in person, by phone, and in writing.
  • •Proficient with Microsoft Office applications (Excel and Word) and comfortable using Salesforce; must have a valid driver’s license and reliable transportation.
Skills:Customer satisfactionAccount managementHigh-stress handlingCommunicationWorkplace organization
Licenses:Driver’s license
Tech Stack:Microsoft OfficeExcelWordSalesforceTelephoneVoice mail

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn