Customer Engagement Manager

Ema Unlimited
United States
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 15+ yearsSkills: ["Leadership","Stakeholder management","Communication","Strategy","Presentation"]

Director overseeing end-to-end enterprise accounts, delivering on outcomes, ROI, and account expansion. Leads delivery orchestration across engineering leads, implementation managers, and AI application engineers; acts as single point of accountability, managing executive stakeholder relationships, risk, and cross-functional dependencies to drive measurable value.

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FursaFursa
Ema Unlimited
Ema Unlimited
4 months ago

Customer Engagement Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Director overseeing end-to-end enterprise accounts, delivering on outcomes, ROI, and account expansion. Leads delivery orchestration across engineering leads, implementation managers, and AI application engineers; acts as single point of accountability, managing executive stakeholder relationships, risk, and cross-functional dependencies to drive measurable value.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Own accounts end-to-end: engagement, outcomes, relationships, and expansion.
  • •Be the single point of contact for delivery, quality, adoption, escalation, or expansion.
  • •Staff and manage delivery teams across accounts and ensure go-live readiness.
  • •Run executive readouts and communicate outcomes in business terms (ROI, efficiency, cost savings).
  • •Identify and drive expansion opportunities through outcome-driven approaches.

Key Requirements

  • •15+ years in enterprise technology delivery, consulting, account management, or customer leadership.
  • •5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth.
  • •Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts.
  • •Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues.
  • •Commercial accountability: grown account revenue through outcome-driven expansion, not just retention.
Experience:15+ yearsEnterprise technology deliveryAI
Skills:LeadershipStakeholder managementCommunicationStrategyPresentation

Company Brief

Ema Unlimited
Builds an enterprise agentic AI platform (Ema) that creates AI employees to automate complex workflows across customer support, HR, finance and other functions, with a focus on security, compliance, and model fusion for high accuracy.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 1.5
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