Customer Growth Specialist

Xero
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Pipeline management","Self-motivation","Collaboration","Consultative selling"]

Drive measurable revenue growth for small and medium business accounts by running high-volume outbound campaigns and promoting integrated payment and financial solutions. Partner with Marketing and Data Science to use curated account lists, manage conversion pipelines, and apply structured sales methodologies. Track activity and conversion metrics in Salesforce, maintain accurate records, and optimize messaging based on insights while working in a hybrid environment focused on expanding Xero’s small business ecosystem.

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FursaFursa
Xero
Xero
14 hours ago

Customer Growth Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive measurable revenue growth for small and medium business accounts by running high-volume outbound campaigns and promoting integrated payment and financial solutions. Partner with Marketing and Data Science to use curated account lists, manage conversion pipelines, and apply structured sales methodologies. Track activity and conversion metrics in Salesforce, maintain accurate records, and optimize messaging based on insights while working in a hybrid environment focused on expanding Xero’s small business ecosystem.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Execute high-volume outbound campaigns to engage assigned small business accounts.
  • •Promote integrated payment and financial solutions, including Stripe and GoCardless.
  • •Manage conversion pipelines using curated account lists provided by data science teams.
  • •Use structured sales methodologies to track metrics and achieve target goals.
  • •Maintain Salesforce records and provide insights to optimize messaging and conversions.

Key Requirements

  • •Direct experience in sales, customer success, or business development with active outbound prospecting and pipeline building.
  • •Comfort operating in a fast-paced environment while meeting consistent activity and target metrics.
  • •Strong consultative communication skills to uncover customer needs and clearly explain product benefits.
  • •Proven track record managing pipelines and tracking conversion metrics in CRM systems like Salesforce.
  • •Self-motivated, with a collaborative mindset to share best practices with the team.
Skills:CommunicationPipeline managementSelf-motivationCollaborationConsultative selling
Tech Stack:SalesforceStripeGoCardless

Company Brief

Xero
Provides cloud-based accounting, payroll, and financial management software for small and medium-sized businesses, enabling invoicing, bank reconciliation, reporting, and integrations with third-party apps globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Wellington, New Zealand
Founded: 2006
WebsiteLinkedIn