TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and fax channels. Own case setup, review, outreach, documentation, and timely resolution in line with Medicare/CMS timelines and internal quality standards. Work in a highly regulated, fast-paced environment using end-to-end operational training that progresses from practice to production.

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FursaFursa
NTT
NTT
3 days ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and fax channels. Own case setup, review, outreach, documentation, and timely resolution in line with Medicare/CMS timelines and internal quality standards. Work in a highly regulated, fast-paced environment using end-to-end operational training that progresses from practice to production.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Process Medicare coverage-related requests using phone and fax (offline) channels.
  • •Perform accurate case setup, review, and documentation for requests.
  • •Conduct timely outreach and follow-up as needed to support request resolution.
  • •Resolve requests in accordance with Medicare guidelines, CMS timelines, and internal quality standards.
  • •Transition through an end-to-end modularized training model before full production work.

Key Requirements

  • •Ability to process coverage-related requests accurately while following Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Strong attention to detail and accurate documentation of casework.
  • •Professional verbal and written communication skills suitable for regulated member/provider interactions.
  • •Ability to problem-solve effectively in a highly regulated, fast-paced environment.
  • •Schedule flexibility based on business needs.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn