NTT

3 months ago

Call Center Senior Analyst

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Last checked: 4 hours agoStatus: Live

Job Summary

Handle complex, high-value sales calls while acting as an SME who provides floor support to agents. Coach and mentor team members, monitor call quality, and provide feedback. Lead escalation handling for critical cases and support onboarding and training. Track team and individual performance and assist with reporting and dashboards, working US–Canada night shifts in a 100% in-office environment.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle complex and high-value sales calls.
•Act as an SME and provide floor support to agents.
•Coach and mentor team members.
•Monitor call quality and provide feedback.
•Handle escalations and critical cases, and support onboarding, training, performance tracking, and reporting/dashboards.

Key Requirements

•2–5 years of experience in international BPO/sales.
•Strong sales experience, preferably in telecom/BPO.
•Excellent communication skills.
•Ability to coach and mentor team members.
•Strong objection handling skills and ability to multitask under pressure.

Experience:2-5 yearsBPOSalesTelecom

Skills:CommunicationCoachingMentoringObjection handlingMultitasking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT