Agency Representative

Athene
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Verbal communication","Written communication","Prioritization","Root cause analysis","Customer service"]

Manage inbound and outbound inquiries from producers and internal partners related to licensing and contracting, ensuring timely and accurate resolutions that improve service experience. Explain commission payment processes, including calculations and schedules, and complete ACH/wire transactions for commission payouts and related updates. Communicate via calls and emails and accurately document correspondence in systems while working in a fast-paced customer service environment.

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Athene
Athene
1 day ago

Agency Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage inbound and outbound inquiries from producers and internal partners related to licensing and contracting, ensuring timely and accurate resolutions that improve service experience. Explain commission payment processes, including calculations and schedules, and complete ACH/wire transactions for commission payouts and related updates. Communicate via calls and emails and accurately document correspondence in systems while working in a fast-paced customer service environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Receive and process incoming calls and emails from producers and internal partners, providing accurate information on licensing and contracting processes and outstanding requirements.
  • •Educate agents on commission payment processes, including commission calculations, schedules, statements, and payment options and amounts.
  • •Complete ACH and wire transactions for commission payouts, payout method changes, auditing commissions, and email commission statements to producers.
  • •Formulate customer communications across channels and document correspondence in systems to support accurate follow-through.
  • •Resolve inquiries timely and accurately while enhancing the service experience for producers and internal partners.

Key Requirements

  • •1+ years of customer service experience required, with experience in licensing and contracting or compensation areas in the Life Insurance or Annuity industry preferred.
  • •Understanding of insurance products and processes, particularly Licensing, Contracting, or Commissions, preferred.
  • •Prior knowledge or experience with insurance contract regulations is helpful.
  • •Efficient verbal and written communication skills, with the ability to explain sophisticated concepts and processes and understand root cause.
  • •Bachelor’s degree preferred, but not required.
Experience:1+ yearsLife insuranceAnnuityInsurance
Education:Bachelor's
Skills:Verbal communicationWritten communicationPrioritizationRoot cause analysisCustomer service

Company Brief

Athene
Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamilton, Bermuda
Founded: 2009
WebsiteLinkedIn