Service Advisor-AutoNation Ford Corpus Christi

AutoNation
United States
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Customer experience","Communication","Consultative selling","Interpersonal skills","Organizational skills"]

Act as the link between service technicians and customers in a state-of-the-art service department. Help customers have a great service experience by setting and preparing appointments, explaining recommendations in clear language, and using a consultative approach to identify upsell opportunities. Create transparent repair orders, communicate with technicians and parts associates to keep work on track, and follow up to ensure satisfaction while meeting targeted sales and customer satisfaction goals.

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FursaFursa
AutoNation
AutoNation
2 months ago

Service Advisor-AutoNation Ford Corpus Christi

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Act as the link between service technicians and customers in a state-of-the-art service department. Help customers have a great service experience by setting and preparing appointments, explaining recommendations in clear language, and using a consultative approach to identify upsell opportunities. Create transparent repair orders, communicate with technicians and parts associates to keep work on track, and follow up to ensure satisfaction while meeting targeted sales and customer satisfaction goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Set, confirm, and prepare appointments for customers to ensure a strong service experience.
  • •Greet customers, determine vehicle needs using customer information plus walk-around/inspections/test drives, and explain technician recommendations in easy-to-understand language.
  • •Use consultative selling to support required maintenance planning and identify upsell opportunities to help keep vehicles safe.
  • •Produce repair orders with full transparency, including cost and time estimates, and coordinate frequently with technicians and parts associates for timely completion.
  • •Follow up with customers on status and satisfaction and gain product knowledge to support ongoing customer loyalty.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionMaternity BenefitsVehicle Discounts

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal, and organizational skills.
  • •Willingness to follow up with customers and an experience/desire to work with technology.
Education:High School
Skills:Customer experienceCommunicationConsultative sellingInterpersonal skillsOrganizational skills
Licenses:Valid in-state driver’s license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn