Zillow

1 day ago

Senior Operations Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Maintain operations for a designated business function and own the Partner Support queue for Building Showcase campaigns and property manager tooling. Provide technical support, enforce policy, and assist internal account management teams with sales operations. Serve as a subject matter expert for StreetEasy listing verification, handle high-priority escalations, and create documentation/SOPs. Partner with technical product teams to resolve complex issues and drive process improvements.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Maintain operations for a designated business function and act as primary owner of the Partner Support queue for Building Showcase campaigns and property manager tooling.
•Provide technical support to external customers and enforce policy while assisting internal account management teams with sales operations.
•Serve as subject matter expert for StreetEasy listing verification and maintain deep expertise in advertising products and fulfillment systems.
•Develop and maintain internal documentation, training materials, and SOPs for front-line support teams.
•Resolve high-priority escalations and identify support-volume trends to advocate for product or process improvements.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•At least 2 years in an operations or technical support role.
•Can manage multiple competing priorities in a fast-paced environment.
•Customer-focused approach with ability to trace how internal workflows impact end-user experience.
•Skilled communication to build relationships with partners and internal account management teams.
•Strong technical aptitude and proficiency with frontline tools to extract insights and streamline workflows.

Experience:2+ years

Skills:Customer focusProcess improvementCommunicationRelationship buildingTechnical aptitude

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

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Zillow

1 day ago

Senior Operations Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Maintain operations for a designated business function and act as primary owner of the Partner Support queue for Building Showcase campaigns and property manager tooling.
•Provide technical support to external customers and enforce policy while assisting internal account management teams with sales operations.
•Serve as subject matter expert for StreetEasy listing verification and maintain deep expertise in advertising products and fulfillment systems.
•Develop and maintain internal documentation, training materials, and SOPs for front-line support teams.
•Resolve high-priority escalations and identify support-volume trends to advocate for product or process improvements.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•At least 2 years in an operations or technical support role.
•Can manage multiple competing priorities in a fast-paced environment.
•Customer-focused approach with ability to trace how internal workflows impact end-user experience.
•Skilled communication to build relationships with partners and internal account management teams.
•Strong technical aptitude and proficiency with frontline tools to extract insights and streamline workflows.

Experience:2+ years

Skills:Customer focusProcess improvementCommunicationRelationship buildingTechnical aptitude

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn