Guest Services Executive - Front Office - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Adaptability","Time management"]

Manage front office guest interactions at Jumeirah Saadiyat Island—handling check-ins/check-outs, secure payment processing, billing inquiries, room allocation, and reservation changes. Resolve guest complaints professionally, escalate when needed, and promote hotel services and amenities to enhance stays through upselling. Collaborate with the Front Office team to ensure a smooth, welcoming, and solutions-oriented experience.

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FursaFursa
Jumeirah
Jumeirah
3 weeks ago

Guest Services Executive - Front Office - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage front office guest interactions at Jumeirah Saadiyat Island—handling check-ins/check-outs, secure payment processing, billing inquiries, room allocation, and reservation changes. Resolve guest complaints professionally, escalate when needed, and promote hotel services and amenities to enhance stays through upselling. Collaborate with the Front Office team to ensure a smooth, welcoming, and solutions-oriented experience.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle guest check-ins and check-outs to ensure a smooth, accurate, and welcoming experience.
  • •Process guest payments and manage billing inquiries, securely handling cash and credit transactions.
  • •Allocate rooms based on guest preferences and availability, accommodating special requests.
  • •Assist with reservation modifications, cancellations, and confirmations in line with hotel policies.
  • •Resolve guest complaints professionally and solutions-oriented, escalating when necessary; promote services and amenities through upselling.

Pay and Benefits

Perks:AccommodationHealth InsuranceLife InsurancePaid LeaveFlight

Key Requirements

  • •Previous 5 Star Luxury Hospitality experience.
  • •Strong communication skills.
  • •Team player who collaborates positively and effectively with others.
  • •Flexible and adaptable to changing business needs and processes.
  • •Time management and adherence to schedule.
Experience:Luxury hospitality
Skills:CommunicationTeamworkAdaptabilityTime management

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn