Consumer Care Representative (Bilingual French)

Revlon
United States
Workplace: HybridFull timeUSD 42,000 - 55,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer focus","Problem-solving","Judgment","Organizational skills"]

Serve as a bilingual (French/English) consumer care ambassador for Revlon brands, handling inquiries across phone, email, social media, and digital channels. Provide accurate product and policy information, resolve complaints and accommodations, and document interactions in consumer response systems. Support French-language templates and regulatory needs, maintain and update the Consumer Information Center knowledge base, and use AI-enabled tools to improve response quality and knowledge accuracy.

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Revlon
Revlon
4 days ago

Consumer Care Representative (Bilingual French)

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a bilingual (French/English) consumer care ambassador for Revlon brands, handling inquiries across phone, email, social media, and digital channels. Provide accurate product and policy information, resolve complaints and accommodations, and document interactions in consumer response systems. Support French-language templates and regulatory needs, maintain and update the Consumer Information Center knowledge base, and use AI-enabled tools to improve response quality and knowledge accuracy.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle consumer inquiries and concerns across multiple channels (telephone, email, social media, web forms) with empathetic, solution-oriented service.
  • •Provide accurate information on products, ingredients, claims, usage, promotions, availability, and sustainability initiatives.
  • •Respond in both French and English and support French-language response templates, FAQs, and consumer communications.
  • •Maintain and contribute to the Consumer Information Center knowledge base with accurate, compliant, up-to-date knowledge articles and response materials.
  • •Use AI-enabled tools and customer engagement technologies, document interactions in systems, and analyze feedback to identify trends and improvement opportunities.

Pay and Benefits

Salary: USD 42,000 - 55,000 annually
Perks:Health InsuranceDentalVision401kLife InsurancePaid Leave

Key Requirements

  • •Fluency in French and English (written and verbal).
  • •High school diploma or equivalent.
  • •2+ years of customer service, consumer care, contact center, hospitality, retail, or related experience.
  • •Excellent verbal and written communication skills with strong customer focus and problem-solving abilities.
  • •Proficiency with Microsoft Office and customer management systems, with sound judgment and strong organizational skills.
Experience:2+ yearsBeautyCosmeticsConsumer productsRegulated industriesHealthcare
Education:High School
Skills:CommunicationCustomer focusProblem-solvingJudgmentOrganizational skills
Languages:EnglishFrench
Tech Stack:Microsoft OfficeCRMKnowledge managementConsumer response platformsAI-enabled toolsCustomer management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Revlon
Revlon is a global beauty company that develops, markets, and sells cosmetics, skincare, hair color, and personal care products through mass retail, professional, and e-commerce channels.
Industry: Beauty & Personal Care
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York City, United States
Founded: 1932
WebsiteLinkedIn