Customer Operations Support Manager

AMD
San Jose
Workplace: HybridFull timeUSD 93,100 - 159,600 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Problem-solving","Communication","Presentation","Relationship building","Analytical thinking","Conflict management","Cross-functional collaboration"]

Own customer operations between AMD and its customers by building durable relationships across operational and management levels. Drive timely backlog reviews with cross-functional stakeholders, manage product lifecycle activities (NPI/EOL), and oversee inventory, DOI, demand vs. supply, and on-time revenue forecasting. Lead quarterly business reviews and operational issue resolution, using strong analytics and tools (Excel, Power BI) to improve service through operational excellence.

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FursaFursa
AMD
AMD
1 day ago

Customer Operations Support Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer operations between AMD and its customers by building durable relationships across operational and management levels. Drive timely backlog reviews with cross-functional stakeholders, manage product lifecycle activities (NPI/EOL), and oversee inventory, DOI, demand vs. supply, and on-time revenue forecasting. Lead quarterly business reviews and operational issue resolution, using strong analytics and tools (Excel, Power BI) to improve service through operational excellence.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Execute timely and ongoing reviews of customer backlogs and collaborate with stakeholders (factory, finance, sales, and customers) to resolve issues.
  • •Manage the business through product lifecycle stages (NPI and EOL).
  • •Manage inventory and DOI to prevent incurring inventory costs to AMD.
  • •Manage demand vs. supply profiles and monitor consumption/order patterns for demand/supply analysis.
  • •Engage customers through quarterly business reviews and operational meetings, providing guidance and support to resolve operational issues.

Pay and Benefits

Salary: USD 93,100 - 159,600 annually

Key Requirements

  • •Ability to understand business strategy and identify process improvement opportunities.
  • •Strong problem-solving skills to implement solutions across operational issues.
  • •Ability to write executive communications and present operational concepts to customers and management.
  • •Demonstrated use of AI tools, plus experience developing and strengthening customer relationships.
  • •Strong analytical and cross-functional skills, including Excel, PowerPoint, Power BI, and Supply Chain knowledge.
Experience:Supply chainAnalyticsCustomer operations
Education:Bachelor's
Skills:Problem-solvingCommunicationPresentationRelationship buildingAnalytical thinkingConflict managementCross-functional collaboration
Languages:En-us
Tech Stack:ExcelPowerPointPower BIAI tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn