Field Technician I - Boston, MA

Lumen
Boston
Workplace: OnsiteFull timeUSD 45,021 - 60,027 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: high_schoolSkills: ["Problem-solving","Attention to detail","Organizational skills","Time management","Ability to learn quickly"]

Maintain and troubleshoot Lumen’s fiber and network equipment in the field, supporting installs, provisioning, testing, and restoration of DS0 through OC192 services. You’ll handle asset management, tools and test equipment, and keep detailed records in trouble-ticket and provisioning systems. Perform preventive maintenance and inspections on network and critical infrastructure, including HVAC and high-voltage/DC power systems, while responding to on-call needs and learning required internal applications.

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Lumen
Lumen
2 months ago

Field Technician I - Boston, MA

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Last checked: 4 hours agoStatus: Live

Job Summary

Maintain and troubleshoot Lumen’s fiber and network equipment in the field, supporting installs, provisioning, testing, and restoration of DS0 through OC192 services. You’ll handle asset management, tools and test equipment, and keep detailed records in trouble-ticket and provisioning systems. Perform preventive maintenance and inspections on network and critical infrastructure, including HVAC and high-voltage/DC power systems, while responding to on-call needs and learning required internal applications.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Manage deliveries and replenishment of on-site/truck consumables, coordinate shipping and receiving, and maintain tools, test sets, and network equipment.
  • •Assist with installation/change/decommissioning and testing of next-generation technologies including Edge Compute, Wavelength, fiber optic transport, Ethernet, SONET, and IP network layers.
  • •Troubleshoot network equipment, remove/replace defective modules, track spares, and help execute restoration during service interruptions.
  • •Perform preventive/scheduled maintenance and level 1 inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
  • •Update installation records and trouble-ticket logs, maintain inventory records, complete time/material transactional updates, and provide status reports to management.

Pay and Benefits

Salary: USD 45,021 - 60,027 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •High School Diploma or GED or up to 2 years of relevant job experience, including 1+ years network monitoring, installation, or maintenance/repair.
  • •Entry-level technician experience and/or knowledge in at least one discipline: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), or Outside Plant (fiber locating, OTDR, Mass Fusion Splicing).
  • •Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • •PC skills including Microsoft Windows and Office applications, with ability to quickly learn corporate databases.
  • •On-call 24x7 rotational basis and a valid driver’s license (works in all weather conditions and can lift 50 lbs).
Experience:TelecommunicationsFiber opticNetwork monitoring
Education:High School
Skills:Problem-solvingAttention to detailOrganizational skillsTime managementAbility to learn quickly
Licenses:Driver’s license
Tech Stack:Fiber optic transmissionLightwave multiplexingAC powerDC powerDS0OC192Edge ComputeWavelengthFiber optic transportEthernetSONETIP network layersCPEUnderground outside plantRight-of-wayAs-BuiltsOTDRMass Fusion SplicingHVACHigh-voltage electrical systems

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn