Anovaeon - Humanitarian Response & Crisis Management

1 week ago

IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide on-site technical support for IT systems supporting case processing operations within an ICE short-term residential facility in Alexandria. Troubleshoot and maintain LAN/Wi-Fi, switches, cabling, printers/scanners, VoIP and conferencing equipment, and workstation connectivity. Support user access, login, and endpoint connectivity for Microsoft Intune-managed devices. Coordinate with facility and government IT, ensure operational continuity during shifts, and document issues and resolutions while maintaining cybersecurity best practices.

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Support deployment, configuration, and maintenance of facility LAN/Wi-Fi, internet connectivity, workstations, and operational equipment.
•Troubleshoot and maintain network hardware (switches, wireless access points), structured cabling, and network-connected peripherals (printers/scanners).
•Provide first-line technical support for hardware, software, workstations, peripherals, and application issues affecting operational staff.
•Assist with system access: account setup, password resets, login issues, and user credential/application errors.
•Document issues and resolutions, monitor technical problems impacting operations, and coordinate escalations and IT maintenance with facility and government teams.

Pay and Benefits

Salary: USD 30 - 40 hourly

Key Requirements

•1-2 years of experience in IT support or help desk roles, preferably providing on-site technical support in operational or enterprise environments.
•Hands-on troubleshooting experience for hardware, network connectivity, and workstation issues impacting end users.
•Familiarity with TCP/IP networking fundamentals including DNS, DHCP, VLANs, and wireless networking concepts.
•Experience using network troubleshooting tools such as ping, traceroute, ipconfig, and nslookup.
•Preferred certifications and education in Information Technology or Computer Science (e.g., CompTIA Network+/A+/Security+).

Experience:1-2 years

Education:

Skills:TroubleshootingCustomer serviceOrganizational skillsProblem-solvingCommunication

Certifications:CompTIA Network+CompTIA A+CompTIA Security+

Tech Stack:WindowsMicrosoft IntuneMicrosoft 365Entra ID (Azure AD)VoIPCisco MerakiUbiquitiFortinetTCP/IPDNSDHCPVLANsWireless networkingMFAEndpoint securityM365Azure AD

Eligibility

Nationality:US National

Security Clearance:Tier 4 DHS clearance

Company Brief

Anovaeon - Humanitarian Response & Crisis Management

Provides humanitarian response, crisis management, and disaster preparedness services, offering strategic planning, operational support, training, and coordination to governments, NGOs, and organizations operating in complex emergency environments.

Industry: Professional Services

Website

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Anovaeon - Humanitarian Response & Crisis Management

1 week ago

IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Support deployment, configuration, and maintenance of facility LAN/Wi-Fi, internet connectivity, workstations, and operational equipment.
•Troubleshoot and maintain network hardware (switches, wireless access points), structured cabling, and network-connected peripherals (printers/scanners).
•Provide first-line technical support for hardware, software, workstations, peripherals, and application issues affecting operational staff.
•Assist with system access: account setup, password resets, login issues, and user credential/application errors.
•Document issues and resolutions, monitor technical problems impacting operations, and coordinate escalations and IT maintenance with facility and government teams.

Pay and Benefits

Salary: USD 30 - 40 hourly

Key Requirements

•1-2 years of experience in IT support or help desk roles, preferably providing on-site technical support in operational or enterprise environments.
•Hands-on troubleshooting experience for hardware, network connectivity, and workstation issues impacting end users.
•Familiarity with TCP/IP networking fundamentals including DNS, DHCP, VLANs, and wireless networking concepts.
•Experience using network troubleshooting tools such as ping, traceroute, ipconfig, and nslookup.
•Preferred certifications and education in Information Technology or Computer Science (e.g., CompTIA Network+/A+/Security+).

Experience:1-2 years

Education:

Skills:TroubleshootingCustomer serviceOrganizational skillsProblem-solvingCommunication

Certifications:CompTIA Network+CompTIA A+CompTIA Security+

Tech Stack:WindowsMicrosoft IntuneMicrosoft 365Entra ID (Azure AD)VoIPCisco MerakiUbiquitiFortinetTCP/IPDNSDHCPVLANsWireless networkingMFAEndpoint securityM365Azure AD

Eligibility

Nationality:US National

Security Clearance:Tier 4 DHS clearance

Company Brief

Anovaeon - Humanitarian Response & Crisis Management

Industry: Professional Services

Website