Manager, Engagement Management, Enterprise

Profound
New York
Workplace: OnsiteFull timeUSD 135,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving"]

Lead and scale a team of Engagement Managers responsible for enterprise implementation, adoption, and ongoing engagement of the Profound platform. Set strategic direction, refine engagement practices, and ensure measurable outcomes for customers. Collaborate with Sales, Account Management, Product, and Engineering to align customer outcomes with business goals, while building deep expertise in AI search and shaping roadmap priorities.

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FursaFursa
Profound
Profound
4 months ago

Manager, Engagement Management, Enterprise

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale a team of Engagement Managers responsible for enterprise implementation, adoption, and ongoing engagement of the Profound platform. Set strategic direction, refine engagement practices, and ensure measurable outcomes for customers. Collaborate with Sales, Account Management, Product, and Engineering to align customer outcomes with business goals, while building deep expertise in AI search and shaping roadmap priorities.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth
  • •Own team-level retention, adoption, and expansion metrics, ensuring consistent delivery against key customer health and business objectives
  • •Establish and refine engagement methodologies, playbooks, and processes that enable consistent, scalable customer experiences
  • •Conduct regular one-on-ones and team meetings to monitor customer health, identify at-risk accounts, and drive proactive intervention strategies
  • •Serve as an escalation point for high-priority or complex customer situations, partnering directly with stakeholders when needed
  • •Collaborate with Sales and Account Management leadership to align engagement strategies with commercial goals and ensure seamless lifecycle handoffs
  • •Partner with Product and Engineering to aggregate customer feedback, influence roadmap priorities, and address evolving customer needs
  • •Build and maintain deep expertise in the AI search space and ensure the team continually evolves its understanding of how large language models shape the market
  • •Recruit, hire, and onboard top talent to grow the Engagement Management function in line with business needs

Pay and Benefits

Salary: USD 135,000 - 210,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
  • •Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes
  • •Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews
  • •Strong operational mindset with experience designing and implementing scalable processes and performance frameworks
  • •Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action
Experience:5+ yearsEnterprise softwareCustomer successAccount managementMarketingAI search
Skills:CommunicationLeadershipProblem-solving

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn