Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

As a Customer Experience Customer Success Specialist - Security, you will serve as a strategic advisor and technical expert for Cisco security customers. You will lead targeted adoption engagements, baselining environments, and onboarding roadmaps, and run executive-level workshops to drive measurable value from Cisco security products, while providing feedback to product teams to improve offerings.

Location: Taipei

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and Expert-Insight-Series sessions, plus Accelerators tailored to customer needs, communicating outcomes to CX Product Management.
•Drive adoption by applying validated frameworks to bridge gap between purchase and realized business value, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure successful customer journeys.
•Document adoption plans, site matrices, and cross-functional communications to keep all collaborators aligned throughout onboarding lifecycles.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate validated designs for long-term product utilization.

Key Requirements

•Core knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.
•Practical experience driving adoption of XDR/SNA and advanced firewall capabilities.
•Lifecycle management: ability to transition customers from foundational use to ongoing adoption of advanced security features.
•7–10+ years in technical consulting or security-focused customer-facing roles.
•Bachelor's degree in Engineering or Computer Science; Master’s preferred; CISSP or CISM preferred; CCIE or Cisco Certified Success Specialist suggested.

Experience:7-10 yearsSecurityCybersecurity

Education:Bachelor's in Engineering/Computer Science

Skills:Customer-facingCommunicationProblem-solvingPresentationCollaboration

Certifications:CISSPCISMCCIECisco Certified Success Specialist

Tech Stack:Cisco Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSNA

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Taipei

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and Expert-Insight-Series sessions, plus Accelerators tailored to customer needs, communicating outcomes to CX Product Management.
•Drive adoption by applying validated frameworks to bridge gap between purchase and realized business value, including baselining environments and onboarding journeys.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure successful customer journeys.
•Document adoption plans, site matrices, and cross-functional communications to keep all collaborators aligned throughout onboarding lifecycles.
•Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate validated designs for long-term product utilization.

Key Requirements

•Core knowledge of Cisco Secure Access, Umbrella, DUO, ISE, NGFW, and Secure Workload.
•Practical experience driving adoption of XDR/SNA and advanced firewall capabilities.
•Lifecycle management: ability to transition customers from foundational use to ongoing adoption of advanced security features.
•7–10+ years in technical consulting or security-focused customer-facing roles.
•Bachelor's degree in Engineering or Computer Science; Master’s preferred; CISSP or CISM preferred; CCIE or Cisco Certified Success Specialist suggested.

Experience:7-10 yearsSecurityCybersecurity

Education:Bachelor's in Engineering/Computer Science

Skills:Customer-facingCommunicationProblem-solvingPresentationCollaboration

Certifications:CISSPCISMCCIECisco Certified Success Specialist

Tech Stack:Cisco Secure AccessUmbrellaDUOISENGFWSecure WorkloadXDRSNA

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor