Visa

21 hours ago

Senior Consultant, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the post-sale relationship for a portfolio of Visa clients, helping them maximize value, adoption, and performance of Visa products. Act as a trusted advisor by supporting growth initiatives, optimizing product usage, and identifying opportunities to expand solutions. Partner with internal Sales and Product teams to deliver strategic guidance, ensure readiness and compliance, drive adoption of self-service tools, and resolve complex client issues to achieve measurable outcomes.

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Serve as the primary post-sale relationship owner for a portfolio of Visa clients, driving value, adoption, and performance of Visa products and services.
•Oversee implementation of new Visa products by coordinating client and Visa teams to expedite implementation readiness and maximize time to value.
•Build and sustain trusted client advocate status by executing forward-looking client success plans and tracking adoption and performance outcomes.
•Drive initiatives to improve client adoption of products and use of Visa self-service tools.
•Act as an escalation point for significant issues and crisis responses while coordinating cross-functional resources to resolve complex client problems.

Key Requirements

•Experience in a customer success or customer services role in financial services, payment cards, software, or information services.
•In-depth knowledge of the payment industry, including trends, threats, competitors, and regulatory environments.
•Excellent verbal, written, presentation, and interpersonal communication skills.
•Analytical skills to extract and synthesize data into business solutions and provide sound analysis.
•Ability to communicate complex technical concepts in business language tailored to a client environment.

Experience:Financial servicesPaymentsPayment cardsSoftwareInformation services

Skills:CommunicationInterpersonal skillsAnalytical skillsCritical thinkingProactiveness

Languages:English

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

21 hours ago

Senior Consultant, Client Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Serve as the primary post-sale relationship owner for a portfolio of Visa clients, driving value, adoption, and performance of Visa products and services.
•Oversee implementation of new Visa products by coordinating client and Visa teams to expedite implementation readiness and maximize time to value.
•Build and sustain trusted client advocate status by executing forward-looking client success plans and tracking adoption and performance outcomes.
•Drive initiatives to improve client adoption of products and use of Visa self-service tools.
•Act as an escalation point for significant issues and crisis responses while coordinating cross-functional resources to resolve complex client problems.

Key Requirements

•Experience in a customer success or customer services role in financial services, payment cards, software, or information services.
•In-depth knowledge of the payment industry, including trends, threats, competitors, and regulatory environments.
•Excellent verbal, written, presentation, and interpersonal communication skills.
•Analytical skills to extract and synthesize data into business solutions and provide sound analysis.
•Ability to communicate complex technical concepts in business language tailored to a client environment.

Experience:Financial servicesPaymentsPayment cardsSoftwareInformation services

Skills:CommunicationInterpersonal skillsAnalytical skillsCritical thinkingProactiveness

Languages:English

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor