Ada

16 hours ago

Customer Solutions Consultant II

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own and grow a portfolio of enterprise and mid-market clients by ensuring successful deployment, adoption, and optimization of Ada’s AI-powered customer experience (ACX) solution. Serve as a trusted advisor, guide integrations and system architecture across SaaS and API environments, and improve AI Agent performance through review, data analysis, and training updates. Track CSAT, ROI, and automated resolution metrics to drive measurable outcomes and expansions.

Location: United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the primary point of contact for clients, providing guidance and managing partnership experience across the customer lifecycle.
•Own and manage a book of business, delivering measurable outcomes tied to ACX goals such as automated resolution, CSAT, and ROI.
•Partner with clients to deploy, scale, and mature ACX programs using Ada’s ACX Framework.
•Serve as a technical consultant/product expert for integrations, data flows, and system architecture across SaaS and API environments.
•Optimize AI Agent performance through transcript reviews, data analysis, training updates, and best-practice implementation; track and report success metrics.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionTravel AllowanceLife InsuranceWellness StipendEmployee AssistanceLearning BudgetRemote Work

Key Requirements

•4+ years in customer success, solutions consulting, or post-sales technical consulting (or equivalent), ideally in SaaS, CX, or AI environments.
•Experience managing enterprise or mid-market clients and driving measurable business outcomes with strong long-term relationships.
•Comfort working with APIs, integrations, and system configurations.
•Ability to interpret performance data and turn insights into actionable recommendations.
•Strong communication, presentation, and relationship management skills for both technical and executive audiences.

Experience:4+ yearsSaaSCXAI

Skills:CommunicationPresentationRelationship managementAnalytical thinkingProactive

Languages:English

Tech Stack:APIsIntegrationsSalesforceZendeskShopifyHubSpotLLMsAI

Company Brief

Ada

Builds AI-powered customer service automation platform delivering chatbots and self-service experiences that help enterprises resolve inquiries, route complex issues, and scale support while integrating with existing systems and workflows.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Toronto, Canada

Founded: 2016

Website LinkedIn

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Ada